Pho Reviews Summary

Service

Pros:

• "Our server Luke made sure we were satisfied at all times and were happy with our meal."
• "Cheuk's service is also very attentive and takes care of our needs and feelings, overall was a super satisfying experience!"
• "Amy our server guided us through my partner’s Gluten Free needs and was friendly and attentive."
• "Our server, Hannah, was amazing. She went above and beyond for us to make sure we had the best experience ever."
• "Service from Cameron and colleagues was quick, friendly and very thorough when it came to explaining coeliac safe options on the menu."
• "The staff were super friendly, but clearly the place was understaffed."
• "Came here with only 40mins to spare before a concert. We mentioned this to the waiter and he recommended that we ordered the Pho as it was quick to cook."
• "The staff were attentive and very knowledgeable. The food was delicious and piping hot."

Cons:

• "Service was slow and not in order (we received the cocktail after finishing our starters)."
• "If you’re looking for a below average Asian food experience with very poor service then come here."
• "Despite being fully booked, we had to wait an hour before our main course got served."
• "Really slow service. The ambiance is nice enough but quite noisy."
• "Staff were friendly, maybe a bit slow but we hadn't booked and were surprised how busy they were for a typical Thursday evening."
• "Food was great and came very quickly. However waitress literally sighed at me when I asked for sauces."
• "Service was awful. Not really sure why you would want to make people wait 20 mins to order drinks."
• "The staff could not have been more attentive and clearly worked very well as a team."

Food Quality

Pros:

• "The food was outstanding, Service on point and our server “Luke” was exceptional."
• "Friendly staff, good food portions and reasonably priced. Delicious cocktails!"
• "Stumbled across this Vietnamese restaurant during our first night in Cardiff and I must say that my expectations were met."
• "First time having Vietnamese food and wow it was stunning."
• "Love, love, love Pho! Always loads of vegan options, Always tasty."
• "I love this place. Full of Asian spicy flavour and taste."
• "All the food we had was lush and the staff were also lovely!"
• "We love Pho and now we love more :)"

Cons:

• "If you’re looking for a below average Asian food experience with very poor service then come here."
• "We ordered delivery, the food was nice except for the soups. The noodles are stuck together and hard."
• "The pho at this restaurant is amazing! My mother and I loved it and even ate here twice in one day."
• "The best dish for me was the seafood spring roll. However, the summer roll and pork & lemongrass meatballs were also good."
• "Lovely staff and good food, though I find myself enjoying the desserts, especially the coffee, substantially more than the main course."
• "Sadly had a very lacklustre meal here with three friends. There was nothing objectionably wrong, but we all agreed the food was severely lacking in flavor, depth, spice and any kind of interest."
• "Food was a little bland if I'm honest. I had to add a lot of the available spice options at the table to make it more enjoyable."
• "Been promising myself to try this place out for ages - no time like the present, so ordered a delivery for the four of us. Food arrived quickly via Deliveroo, piping hot and fragrant."