Village Hotel Newcastle Reviews Summary

Food Quality

Pros:

• "The food was excellent, the staff were really friendly."
• "Flatbread pizzas which was a bit different but very tasty."
• "The food is good and service is prompt."
• "The food was great in the restaurant and all in all a very enjoyable stay, we would definitely return."
• "The food in the bar is delicious especially the steak."
• "The food was fantastic in the bar and the restaurant."
• "Food was first class."

Cons:

• "We sent our burgers back because they were bloody and when they came back they were the same."
• "The food from the bar and grill is overpriced, limited choice and you be better going to McDonald’s as it mainly burgers they sell but they are not very good."
• "Food particularly poor, precooked warmed up and served lukewarm."
• "But my goodness the food is dire. Appalling lack of choice especially for non-meat eaters."
• "The breakfast was very poor. Cold greasy tasteless bacon, gristley cold sausages."
• "Food not bad but poor choice."
• "Wildly over-priced food for the quality."

Room Comfort

Pros:

• "The rooms were slightly dark due to the colour scheme but very clean and tidy."
• "The rooms are nicely decorated, clean and tidy."
• "Double room was a good size with comfortable bed."
• "Very impressed with my room, bed was massive and very comfortable, bathroom was very nice and clean with a powerful shower."
• "Our room (301) was very large and situated near the lift which was useful, bed was comfy and overall it was nice and clean."
• "The rooms are good too, large, lots of space and the beds are pretty comfortable."
• "The room was lovely, massive bed, massive TV with full Sky and a coffee machine to go with it."

Cons:

• "I was in a room near the elevators and it was quite noisy because of thin walls and the space under the door."
• "Comfortable bed, but gloomy dark room."
• "The rooms are advertised as being deep cleaned and sealed. Well the seal of the room was there but deep cleaned it was not."
• "Room very poor scratches on all unit tops, one chair for two people!"
• "The room was tiny and dark, the view that we have paid for was the U-shaped brick wall with a window to the hall - so other guests could basically see into the room."
• "Rooms are not very inviting, the decor is very cold."
• "Stuffy rooms with windows that don't open more than an inch and no AC."

Staff Service

Pros:

• "Arrived for Pink concert, hotel was busy but young lady was very welcoming."
• "The hotel staff are very welcoming polite and professional."
• "Staff were very helpful and accommodating."
• "The staff couldn't have been more helpful in planning our day."
• "The staff were incredibly helpful and professional."
• "Staff where so kind and helpful really nice People went above and beyond to help you polite they couldn't not of helped us enough nothing was a problem from the min we arrived to the min we left really nice staff."
• "Lovely hotel but it’s the staff that made the experience great."

Cons:

• "Also the breakfast is mentioned to be served between 7.30am and 10:00am however we arrived at 9.40am and we were greeted by a very rude lady who said the kitchen is closed and we can't have breakfast anymore."
• "Staff were not very attentive especially in the restaurant."
• "The staff could not help more."
• "Overcharged on drinks and trying to explain this to the staff be as well talking to a wall, won’t be back and would highly recommend not staying at this hotel."
• "We did express our feelings to the staff but got the obligatory 'oh I am sorry' response."
• "Regrettably the attitude of one of the male members of staff allocating tables was rude and high handed."
• "The reception staff don’t seem to know what they are doing and not very polite."

Facilities

Pros:

• "The pool facilities were exceptional and so was the sauna."
• "This is a great hotel, friendly staff, swimming pool, sauna, steam, gym, restaurant and bar facilities."
• "Made use of the swimming pool was great for the toddler (2 years) and had a quick blast at the well-equipped gym."
• "Gym was very good with more than enough equipment."
• "The swimming area and facilities were excellent."
• "The pool is fantastic and spacious enough for a relaxing swim."
• "Village gym is an excellent place to work out and destress."

Cons:

• "the only thing that I was disappointed with was the pool area."
• "The rooms are needing updated, beds uncomfortable, noise from front of hotel with noisy gym users, pub visitors is bad."
• "The Gym & Spa were closed and the rooms had been decluttered meaning that there were less amenities."
• "Place is open to none resident to use the gym and pool with user in and out all day long so you have little chance of a quite swim or dip."
• "The pool and one of the jacuzzis were very cold, need to be warmer."
• "The jacuzzi was even colder."
• "Nice pool although very very expensive to use. £18!!!! Taking the mick there I feel..."