Pho Reviews Summary

Service

Pros:

• "Justyna was very welcoming and gave us a lovely window seat! She provided excellent service."
• "Our server Rebecca was so lovely and accommodating and helped us with all our queries and issues quickly and professionally."
• "The service was good, lots of wait staff, always friendly."
• "Phuc is the friendliest and most attentive server; he thoroughly described the foods to us and gave us some great recommendations for main courses."
• "Our waitress Alya was also really lovely."
• "The staff were very attentive and well mannered."
• "The staff was exceptionally friendly."

Cons:

• "I have literally never had quality service. Waiting times, even when they're empty is very long."
• "Our ticket wasn’t put through to the kitchen correctly, meaning our starters came out with mains after a long wait."
• "Service takes way too long."
• "Our drinks/cocktails never turned up."
• "Waited 20 minutes for a glass of water after asking, then got it myself."
• "The services has been a bit rude."
• "When I asked them to take off the optional service charge, because we were not happy about the service, we were treated even worse and made to wait to pay till they cleared our table."

Food Quality

Pros:

• "The food was amazing. It was colourful, hot and very tasty."
• "The dishes are fragrant and tasty."
• "The flavours are banging!!!"
• "I'd highly recommend their chicken and shrimp fried rice, beef brisket pho and their lemongrass pork meatballs."
• "Pho is full of flavor, but not spicy even though I added the chili on the desk."
• "Quality Vietnamese food which is near authentic, reasonably priced."
• "The food is delicious, cannot fault that and came out really quick."

Cons:

• "Food was quite generic."
• "Beef was too hard & dry since over-cooked."
• "The food was not that hot. When I first bit in one of the meatballs, it was still cold inside."
• "Summer rolls were not very tasty, so we left pretty much the full dish untouched- they were soggy and very fishy."
• "The soup base is not flavourful enough & tasted thin but salty."
• "The hot & spicy pho had overcooked chicken which might’ve just been stale chicken."
• "The steak pho was served with luke warm broth."

Atmosphere

Pros:

• "The atmosphere was great (slightly loud at times which made it difficult to hear my friends but wasn’t much of a bother)."
• "Really good atmosphere, dim lights, music playing etc."
• "Lovely food, amazing atmosphere."
• "Great ambience, authentic decor and friendly staff."
• "The restaurant is big with great atmosphere."
• "Fantastic place good location and great atmospherics."
• "The place has an interesting and pleasant modern atmosphere."

Cons:

• "It was quite loud in the restaurant and a bit dark and gloomy in design."
• "The place was busy...lovely decor and clean but cold blasts when door was open so hence lower rating on atmosphere."
• "Loud at some points to the point whereby I couldn’t hear the person next to me."
• "Atmosphere was loud but good vibes."
• "The only thing I did not like was how loud the restaurant was."
• "The place was busy...lovely decor and clean but cold blasts when door was open so hence lower rating on atmosphere."
• "The only complaint being the tables are a little close together for comfort."

Value

Pros:

• "The bill very reasonable."
• "10/10 would come here again."
• "The food is excellent and even better well priced."
• "Finally it was reasonably priced!"
• "Food was incredible!"
• "It's reasonably priced too."
• "The price was reasonable and they offer NHS discount which is a bonus."

Cons:

• "“Optional”service charge is charged by default without asking."
• "At cost close to £9, it’s not attractive & looked pricey to me."
• "Check your bill, we been charged twice for service charge."
• "Quite expensive, but enjoyed the meal."
• "£12 for a few spoonfuls of salad is outrageous and unfortunately after happening twice we will no longer be ordering from here. Terrible value for money."
• "Take away - TERRIBLE VALUE FOR MONEY - Been ordering from here for about 3 years now, always been great, until last time we ordered a takeaway, where the curry was terrible and split with a layer of oil and tiny salad portions."
• "I would say it’s a bit pricey for the food but it’s worth it for a treat every now and then."

Management

Pros:

• "The staff's attentiveness, warmth, and genuine care for their guests created a welcoming and comfortable environment."
• "The staff were friendly and helpful."
• "The staff were friendly and attentive, and service was fast and efficient."
• "Manager was quick to help initially."
• "The manager was helpful."
• "Staff were also really friendly and helpful and service was super quick."
• "The staff were attentive from the start, accommodating an extra diner, sorting a takeaway for some of the guests and being super patient with a bunch of slightly drunk goths!"

Cons:

• "The lady who seemed to be the manager should not work in the service industry."
• "The staff were borderline rude. The lady who seemed to be the manager should not work in the service industry."
• "Blonde manager came over to clear our table, and we requested the bill, in which we asked about student discount... She replies that they don’t do it at this location and arsily chucks in an it’s 'in the terms and conditions' before running off."
• "The link to the terms and conditions comes up with an error code, hence why I asked. Her whole vibe was unnecessarily combative and it soured the atmosphere."
• "They are a-bit understaffed and could use more help cleaning/ running the food as fast as the guests are coming."
• "When I asked them to take off the optional service charge, because we were not happy about the service, we were treated even worse and made to wait to pay till they cleared our table."
• "The only thing I did not like was how loud the restaurant was."