Adornment365 Natural Hair & Loc Bar Reviews Summary

Staff and Service

Pros:

• "The stylist who attended to me was friendly and detangled my hair easily and painlessly."
• "Everybody were nice and very professional."
• "The most friendly staff I've interacted with!"
• "The staff were pleasant and courteous, and I was seen on time."
• "The staff is professional, and I really feel like I'm being looked after by experts."
• "Their stylists have the great balance between being friendly enough and not too intrusive."
• "The team are so friendly. The junior team have excellent work ethics."

Cons:

• "She did a trim and when she said she was done, I looked terrible."
• "However when I returned to actually get my locs twisted for the first time the receptionist was flat to the point of rude."
• "The cut is also off on one side, with some shorter spots."
• "I found her to be extremely intimidating, defensive, and heavy handed-and I actually left with a headache."
• "She was very rough with my hair throughout the appointment, her facial expression didn't hide her contempt or disgust for having to deal with my tight afro hair - (4c texture)."
• "The stylist didn't have the time or the inclining to give me a proper service - this comes down to scheduling, not the fault of the customer - and made it clear to me that I was an inconvenience."
• "I was so upset and in tears and just wanted to leave the place."

Salon Experience

Pros:

• "Absolutely brilliant with hair. They really know how to treat afro hair (all types)."
• "A very nice hair salon, the staff are very friendly, professional and knowledgeable."
• "Was great to be back in THE best loc salon in London."
• "An exceptional Hair Salon specialising in all Natural Hair and Locs."
• "Lovely ambiance and staff."
• "The shop made good use of their space. Original decor, laid out like a cocktail bar. Loved it."
• "The environment's really relaxing."

Cons:

• "The mousse ofcos did nothing for my curls and i was sat under the dryer and when i came out my hair was in an afro state as expected!!!"
• "It looked nothing like the style I wanted."
• "Butchered. I was butchered. My long natural hair was hacked to pieces."
• "So disappointed and upset right now but I'll get over it."
• "This was my second visit to this salon and it will be my last."
• "I have never felt so disappointed in a salon experience."
• "I left the salon feeling worse than when I walked in and will not be going back."

Value and Pricing

Pros:

• "I admit their prices maybe a tiny bit higher than other salons but trust me the quality of work, the products they use in your hair and the free front style the offer makes up for that."
• "They were also very reasonably priced."
• "The price for my wash and retwist was 60 pounds... It's a little bit more than I usually pay but for all the reasons mentioned above, I am happy to continue going here for my loc maintenance."
• "Their prices are excellent value considering the high level of service and the facilities are very clean."
• "Very good services without breaking the bank."
• "Price was transparent, unlike their other competitors."
• "The treatments are great and the products on sale are all of a high quality."

Cons:

• "However they charged me £90 for a treatment and curly hair styling."
• "On my last visit I was charged double the fee for a basic cane row hair style."
• "I walked out feeling ripped off so I won’t be making a return visit or recommendations."
• "The pricing structure is far from transparent."
• "They need to re evaluate the service they provide and stop with the hidden fees!"
• "Good service. Would be 5 stars with a smile and more patience because it's pricey so I expect a better customer service."
• "This salon clearly doesn't want to provide a service to type 4 (and let's be honest - black) customers."

Customer Care

Pros:

• "The treating is always great."
• "I was greeted by all staff when I went in."
• "Each client that came in was seen promptly and they greeted each person and thanked them when they left."
• "The service I received by the team at natural hair & loc bar was very welcoming from offering all their clients beverages."
• "Would highly recommend for all your Afro Hair needs!"
• "Great customer service, from when I called to book an appointment to the end of my appointment."
• "The staff are so knowledgeable and gave me loads of tips on looking after my hair at home."

Cons:

• "Critique. I was gasping for a beverage, subsequent visits were not as good."
• "I came in and didn't receive a warm welcome, the lady that gives advice for hair care was just so serious."
• "I was fuming because this should be part of the package."
• "The whole experience was hugely frustrating, hugely disappointing but having gone through that, there was no way that I was going to take their offer of moving my appt to a convenient day/time with a discount."
• "Never actually received that call but did receive an email confirming a new appt date - for a date/time I couldn't do."
• "Received a call the day before my appt saying stylist was off ill and my appt would need to be arranged."
• "The new stylist in charge of starting my locs didn’t even introduce herself. She had no clue about what happened in my consultation."