Berry Brook Farm - Dining & Carvery Reviews Summary

Food Quality

Pros:

• "Great carvery, very fresh, meat was tender today."
• "The breakfasts are lovely, plenty to choose from and unlimited tea / coffee if you choose to add this on."
• "The cakes they do are always a winner!"
• "The carvery was hot and lots of choices of vegetables."
• "Mixed grill was cooked to an exceptional standard."
• "The food was excellent, all the staff were polite."
• "Really big place but might be best to book if you are coming on a sunday like we did. The carvery gets quite busy."
• "We went for breakfast. 4 items weren't out and by the time 2 of them were replaced my coffee was cold."

Cons:

• "The pub was virtually empty on a Saturday evening...orders were wrong and not cooked to our specifications."
• "Most of the vegetables looked like they had been sitting for ages."
• "The garden peas can only be described as dehydrated and inedible...the Sahara has more water content!"
• "Breakfast wasn't the exact thing they are advertising on the menu, there were no mushrooms no grilled tomato!!!"
• "Most things they'd run out of, even on the carvery!"
• "Only 3 choices of meats. Turkey, tough chewy beef, and tasteless, slightly undercooked gammon."
• "The mash was a sticky, gloopy mess. The Brussel Sprouts tasted like they were frozen."
• "Waited 16 mins in a queue to pay for a carvery & drinks, then had to wait another 12 minutes in a queue to get the carvery."

Service and Staff

Pros:

• "Staff are a credit. Very attentive, tend to your needs. High customer service level."
• "Staff were so friendly on first coming in, both had a carvery and was so fresh, meat melted In your mouth."
• "All the staff we speak to are lovely, and accommodating."
• "The staff a pretty friendly. We had an ice cream which was very very nice 'caramel biscuit'."
• "Staff were lovely, clean toilets and lots of outside space for a drink after dinner."
• "Maria was brilliant she even brought my eggs over to me so I didn't have to wait."
• "We were greeted on arrival and quickly shown to our table. Ordering was explained to us as this was our first visit and we were very quickly served."
• "The staff were very friendly and always happy to help."

Cons:

• "Haven't been for a while as service is always dire, but came this morning for breakfast."
• "1 person serving. Not very good team work there. Abrupt attitude from one behind the bar, not very professional at all."
• "For an early Friday night, it wasn't good. Most things they'd run out of, even on the carvery!"
• "We haven't been here for approximately 5 years, so we decided to try instead of our usual carvery haunt... Only 3 choices of meats."
• "Came in recently, waited just inside doors as it said wait to be seated. Several members of staff waking about, didn’t even acknowledge us."
• "Very disappointed with our pre ordered Christmas meal today. The service was a little annoying as they came so many times to ask if all was well."
• "Surprisingly the food came out fairly promptly. The scampi portions were on the small side."
• "Customer service is terrible!"