Ladygrove Reviews Summary

Food Quality

Pros:

• "Food was lovely the roast is definitely a must if you go."
• "The food is wonderful and the service is superb."
• "The food was well cooked and enjoyed it."
• "All meals were exceptional especially the medium steaks and the chicken tikka curry that we ordered."
• "Excellent food since new menu has dropped and amazing standards that the pub has."
• "Food was served promptly and hot."
• "The food was really good and the service was excellent."

Cons:

• "Ordered our food, the chips were undercooked & we paid for a double up option which was not worth the money at all."
• "Food is not the greatest, asked for a sundae for my daughter, they brought me the wrong one."
• "The chicken wings and ribs were terrible, burnt and extra crispy, like been thrown in a deep fryer."
• "The food was underwhelming & the prices were higher than I'd expected."
• "Mediocre food.... Garlic dough balls were burnt and absolutely swimming in garlic butter."
• "Food was awful."
• "Food has no taste."

Service

Pros:

• "Friendly staff, love the new look since the refit."
• "Service was quick tables where cleaned when needed to be."
• "She understands the benefits and importance of being part of a community and genuinely welcomed our new families."
• "The staff are always friendly and helpful."
• "Staff were friendly."
• "The staff were very attentive."
• "Table service was excellent. Staff were friendly and service was fast for a packed out pub and pub garden."

Cons:

• "Just a disorganised shambles."
• "Service was appalling, we sat there for 40 minutes not even offered a drink!"
• "We spent over 130 and was totally ripped off staff wher unhelpful didn't want to no once thay had our money."
• "Awful service at the table."
• "Staff are surly and have minimal customer service skills."
• "Really disappointed. We just wanted a coffee which seemed to annoy the staff."
• "Service was slow when trying to get your bill and drink."

Cleanliness

Pros:

• "Wow !!! What a really lovely place to eat, The Ladygrove, spotlessly clean."
• "The Ladygrove is back! Great food, friendly staff, welcoming atmosphere."
• "Such a welcoming pub! Staff are absolutely lovely and are always polite and helpful!"
• "Always such a great place to go for a chilled out night."
• "Lovely pub, good range of beers and very well kept."
• "The pub had a very nice atmosphere and the locals were all very friendly."
• "Good food. Very affordable great place for families and socialising."

Cons:

• "The table and menu were sticky."
• "Dirty glasses and chairs and table sticky."
• "Also the toilets were not clean and there was multiple baggys."
• "The pub itself could do with decoration. The chairs s are stained which gives an uncared for look and feel."
• "The toilets were out of loo role."
• "The tables were not clean."
• "The place is grotty and desperately needs a thorough clean from top-to-bottom."

Atmosphere

Pros:

• "First time I have been back in since the re-vamp. It does look lovely."
• "Catch up meal with a friend. Didn't realise that there was a quiz on but was pleasantly surprised."
• "Would defo come back."
• "Great local pub, always full of people which creates a good friendly atmosphere."
• "Wonderful pub, food was amazing and great value. The staff were friendly and attentive and the manager couldn't do enough for us."
• "Nice family friendly pub/restaurant."
• "Really lovely pub. This was out first visit and was made to feel very welcome."

Cons:

• "Had to walk through a cloud of smokers' at the entrance."
• "One to avoid."
• "Place is dirty and full of screaming kids."
• "Pity some parents let their kids run riot.... we left early due to the noise."
• "They seriously need to address the smell!!"
• "This pub has gone downhill since Marstons took over, avoid if at all possible."
• "All in all pretty disappointing. Wont be going back."