David Lloyd Kensington Reviews Summary

Gym Layout

Pros:

• "There are lifts to help you navigate through those floors..."
• "Having changing rooms on every floor is also very nice as you never need to go too far to get changed."

Cons:

• "The gym is spread across a lot of floors, specifically 4 floors deep."
• "Getting from one place to another is a maze..."

Staff and Customer Service

Pros:

• "Staff are really friendly."
• "My experience here is always truly exceptional. From the moment I enter, the welcoming atmosphere and attentive staff always make me feel so welcome."
• "Mr. Hurley Woodford was super helpful with setting up my membership!"

Cons:

• "Clearly understaffed leading to very poor service."
• "Club deleted comment in Facebook."

Gym Equipment and Facilities

Pros:

• "The pool is definitely a big plus."
• "Two gym floors with good equipment."
• "The pool has separate lanes for different types of swimming and sauna hammam are a huge plus."

Cons:

• "Gym floor is quite small, and not many machines."
• "I have been requesting for a jump rope for the first floor gym since 3 weeks ago and to 4 different people... Still no jump rope."

Membership and Guest Experience

Pros:

• "An Oasis of wellness!"
• "I was here today on a guest pass with my boyfriend and after a wonderful relaxing swim steam and sauna."

Cons:

• "There was also no staff around the gym to help with equipment or questions and for most part no one in the spa area either."

Environment and Ambiance

Pros:

• "After trying a few gyms in the area I really feel at home here."
• "The lounge and cafe area is very nice."

Cons:

• "It’s extremely crowded, the quality of the classes decreased immensely."
• "The exits via the stairs are not marked clear enough and do not always lead to the main exit."

Personal Training and Classes

Pros:

• "Special shout out to my swim coach Joshua who is patiently making great corrections to my technique."

Cons:

• "The quality of the classes decreased immensely after they changed from Harbour Club to David Lloyds."

Customer Service and Support

Pros:

• "Jose, who is a huge asset to the company and Kensington club... made it a super personal and special experience."

Cons:

• "Every time I call, no one answers."

Value for Money

Pros:

• "The club is very well presented with amazing facilities, especially for the price!"

Accessibility and Convenience

Pros:

• "Having it heated in the winter months is a big bonus and there's always a lane free."

Cons:

• "It’s a shame that there’s no parking available at this gym."

Facilities

Pros:

• "The club has a great range of facilities."
• "Excellent pool, sauna and steam room; spotlessly clean."
• "More gym equipment that you could ever need; lots of classes."

Cons:

• "Broken equipment, non functional elevator."
• "The changing room floors are always flooded."

Staff & Personal Training

Pros:

• "Friendly and knowledgeable staff."
• "If I needed help or had questions, one of the staff Hurley would often assist me."

Cons:

• "Quality of management has decreased exponentially."
• "Some very rude staff along the way."

Cleanliness & Maintenance

Pros:

• "Facilities are always clean and everything’s excellent!!"

Cons:

• "One of the lifts are broken and they haven't fixed it for around 3 weeks now."

Value & Membership

Pros:

• "I am very happy with the club."

Cons:

• "Taking new members at significantly cheaper rates (less than 50% of our current memberships)."

Additional Services & Amenities

Pros:

• "Kids enjoy the swimming pools."

Cons:

• "Food is always stocked out."

Environment & Atmosphere

Pros:

• "It's a good atmosphere to work out and hang out in."

Cons:

• "Air conditioning is always complete blasting in very cool temperatures making it easy to have additional injuries and a good cold."

Ease of Access

Pros:

• "Plus, it is located in central London: so it's easy to get to after work."

Cons:

• "The stairs are a nightmare."