Address: 12a Leather Ln, London, EC1N 7SS, United Kingdom
Phone: +442038725870
Rating: 4.4
based on 173 reviews.
Gym Size and Availability of Equipment
Pros:
"The gym is huge and rarely need to wait for equipment."
"This particular gym has such a huge space, and I have never had any issues with it being too busy."
"Huge gym the best gymbox there is. Loads of equipment even when it's busy, you can still get stuff done."
"Plenty of cardio equipment for those that way inclined."
"Huge turf track, perfect from sled pushing and sprinting."
"Free weights kit is to the highest specification."
"Specialist equipment such as prowler sleds, farmers walk handles, a carry frame is present."
"The most well equipped gym I've ever been to."
"Lots of barbells. Very powerlifting and olly lifting friendly."
Cons:
"Weights/dumbbells area gets pretty busy right after work."
"Could get really busy 6-7pm peak time."
"It tends to get extremely busy in peak times."
"Weights are never put back in the right place."
Cleanliness and Maintenance
Pros:
"Showers are clean and provided toiletries are great."
"Cleanliness is spot on."
"Cleaners are working around the clock on the gym floor and cleaning showers to keep the place spotless."
"The changing rooms are kept fairly clean."
"It is always very clean and the sauna in the locker room is good."
Cons:
"Machines don't seem to be maintained, and I have never seen staff clean up the weight area it's often."
"Facilities - Dirty changing rooms, overflowing towel drop bins and showers that are rarely cleaned."
"Showers don't have their own drain meaning you have to stand in a pool of other peoples manky shower water."
Staff and Customer Service
Pros:
"The instructors are amazing -- shoutout Caroline for Bike & Beats!!!"
"Very good supportive staff too."
"The staff were friendly and accommodating to all of my needs throughout my visit."
"The staff are always so welcoming and smiley on the front desk, and the trainers give you help and advice on the floor."
"The receptionist Harvey at the front desk was incredibly kind to an older lady who seemed to get confused about class bookings."
"Staff went out of their way to help me. Elle I believe with the email correspondence, and Harvey going out of his way to send me photos when I was inquiring from out of town."
"Staff: Super friendly and knowledgeable."
"Cassandra has been such a fantastic support in the Gym Box team."
Cons:
"Had some issues with the sales guy when I signed up as he seemed to be just trying to get the sale."
"I had some problems when cancelling my subscription."
"Management and customer service: highly inflexible, unresponsive and overall bad experience."
"Unfortunately, I have to set a low star review despite the gym is massive and really good but an employee has been really rude."
"Customer service - Non-existent."
"PT's constantly strut around in tight kit being lecherous toward girls."
Classes and Schedule
Pros:
"They offer a wide variety of different classes to float everyone’s boat too."
"The spinning classes are just great, I am a huge fan of the LED lights and your always working bikes!"
"So many options for classes - survival training, trapeze etc - it is hard to choose!"
"A functional area suitable for crossfit style exercise is also present."
"Combat sports classes on offer are of a high standard."
"Great gym with a diverse amount of exercise classes."
"Classes: All very good - with experts leading- especially the boxing classes."
"I mainly chose this gym for its classes, and they deliver - new concepts are introduced regularly."
"The monthly fee is on the high end but in return you get hundreds of classes every week to choose from."
Cons:
"Classes fill up quickly so you have to book well in advance."
"Can be really hard to get into the popular classes, booking system is a nightmare."
"Sometimes classes are so packed there is hardly room to move."
"Occasional cancellation of classes without prior notice."
"Not enough variety in the class schedule, seems to be the same every week."
"The timetable could do with more morning classes."
Value for Money
Pros:
"For the price of membership, you get a lot of perks."
"Membership includes a multitude of benefits such as sauna, steam room, DJ nights, and a variety of classes."
"The price you pay is totally worth it for the amount of equipment and space."
"Considering the location and the amount of equipment, it's pretty good value for money."
"I feel like I am getting my money's worth with the amount of time I spend here."
Cons:
"The cost is very high considering the poor customer service."
"Price keeps increasing every year."
"Memberships are expensive and not easy to get out of."
"Price is steep if you don't use the gym frequently enough."
"The joining fee is just a way to get more money out of you."
"While the gym itself is great, the management seem only to be interested in your money."
Facilities and Extras
Pros:
"The sauna and steam room are a nice touch."
"Loved the DJ nights, it really sets a different vibe."
"The inclusion of a sauna and steam room is a plus."
"A lot of added extras you wouldn't get in other gyms."
"The lounge area is comfortable and spacious."
Cons:
"Sauna is good but can get overcrowded."
"Steam room is often out of service."
"Locker rooms could be more spacious."
"Extras are nice but they seem to prioritize those over maintaining the basic gym facilities."
"The luxury of having a DJ seems unnecessary and could be a reason for the high membership cost."
Location and Accessibility
Pros:
"Easy to get to, centrally located."
"Location is great - easy access with public transportation."
"Being in the city center is very convenient."
"Parking is ample and I've never had an issue finding a spot."
"Good transport links make it easily accessible."
Cons:
"The central location means it's always busy."
"Parking during peak times can be a nightmare."
"Rush hour can make getting to and from the gym a hassle."
"Public transport gets crowded at the times I go to the gym."
Overall Experience
Pros:
"Overall, it's the best gym I've ever been a part of."
"I've never been more satisfied with a gym experience."
"The atmosphere is amazing, people are friendly and it's a great community."
"As someone who goes to the gym daily, it's been a game changer for me."
"Overall a great gym, would recommend."
Cons:
"Despite the positives, the cons make it a place I'm considering leaving."
"I had high expectations but was somewhat let down by a few aspects."
"While it has its perks, the negatives are starting to outweigh the positives."
"The overall experience has been marred by a few negative interactions with staff."
"If you can deal with the busy times and some maintenance issues, it’s okay."