David Lloyd Speke Reviews Summary

Staff and Service

Pros:

• "Staff is very polite and friendly."
• "Staff member Emma has been there to calm me down when I was first starting and offered advice for classes."
• "GILLIAN on reception desk is ALWAYS pleasant and willing to provide assistance - particularly with IT issues."
• "Had a lovely chat with a lifeguard on shift, Izobel, she was so friendly and accommodating which made me feel very welcome."
• "The staff are always friendly and knowledgeable."
• "The staff are very friendly and welcoming and there's always a great atmosphere."
• "Lovely staff, was showed around by a lovely girl called Courtney who explained everything in great detail."

Cons:

• "It's also interesting how the membership team are SO friendly when signing you up but then as soon as there's a contract issue they're rude and unhelpful."
• "Some lovely but mostly unenthusiastic/apathetic staff."
• "The majority of staff are not trained and clearly hate their job."
• "The only time you encounter a staff member is when you sign up."
• "Not impressed with Christine the Manager. I have had an expensive hairdryer and brush worth over £100 stolen on Monday It has taken until 3 days later for an incident report to be done."

Facilities and Equipment

Pros:

• "They offer clean towel on every visit to every customer."
• "The pools are amazing and the gym is incredible and always machines available too."
• "Tennis courts are great, and the squash court is also fantastic."
• "Facilities consist of Swimming pool, Hot tub, Steam room and Sauna, Gym."
• "Facilities on offer here include indoor and outdoor football, tennis, swimming, squash and many more."
• "Fantastic gym. Clean, spacious and a huge range of equipment."
• "David Lloyd is a very good club, it has multiple activities to do, massive gym, big and very clean swimming pool, tennis courts, badminton courts, squash courts, spa, jacuzzi, sona, outdoor swimming pool, yoga classes, cycling classes, personal fitness and many more."

Cons:

• "Boilers always going down, showers are cold and the spa has nearly been down for a week."
• "Building itself is falling apart; equipment and facilities long outdated."
• "The only drawback is that there is not enough gym equipment available on the gym floor or studio with many of the machines in need of replacement."
• "The gym itself is a letdown. Upstairs, the machines are often out of order."
• "This has to be THE WORST gym ever for the price it is. It’s extremely dated, facilities are broken and cracked, changing rooms are less than basic, swim area is basic, gym area is quite small although a little upgrade compared to the rest of the gym."
• "Gym equipment is old and damaged, something is always broke."
• "Shower boilers have crashed twice this month, spin room is below zero, absolutely freezing."

Cleanliness and Maintenance

Pros:

• "Really impressed with the organisation and cleanliness of the large site."
• "All facilities are clean and up to standards."
• "The swimming pool, that are always clean!"

Cons:

• "It's clear that cleanliness is not a priority here."
• "David Lloyd Speke need more cleaners who should be cleaning the stairs, the gym floor especially where the floor mats are and equipment regularly."
• "Pools are absolutely filthy and nowhere near as maintained as municipal baths."
• "The changing facilities are filthy, the outdoor pool and outdoor area is dirty."
• "Cleanliness is a real concern, the cleanliness of the steam room in particular."
• "Poolside isn’t clean (which multiple people have commented on, yet nothing has changed?)"
• "Changing rooms, sauna and steam room regularly disgusting."