Address: Oxford Business Park, Business Park North, Garsington Rd, Oxford OX4 2JY, United Kingdom
Phone: +441865334950
Rating: 4.2
based on 170 reviews.
Customer Service
Pros:
"Some of the reception team are friendly."
"Always a cheery hello from reception as you enter the building."
"The team members were exceptionally friendly and helpful."
"Staff are super friendly in all departments and are happy to help."
"The customer service from the sales advisor, Jonathan, was excellent."
"Had a really positive and friendly interaction with the staff members Bruno and Rebecca, they're very enthusiastic and great people."
"The staff are all so welcoming and friendly."
Cons:
"Whilst I'm working out there's always a boy/man staring my parts down and I feel insecure."
"They will charge and ignore your one month notice mails and you will have stress-stress- and stress trying to get your money back for the month you cancelled well in advance."
"Poor communication between staff members."
"I was served by a very rude girl in the cafe, coffee was too cold and shake not made correctly."
"From beginning they are so polite to you once you start contract with them then ignored for good and stuff there so rude."
"Very poor overall, very disappointed with david lloyed customer service."
"The lady in charge of membership is very unfriendly."
Facilities
Pros:
"Overall this is a nice gym, a good variety and plenty of equipment and lots of classes to choose from."
"Brilliant club, great facilities that offers so much and in particular have thoroughly enjoyed picking up tennis!"
"The facilities are great and up to date."
"The facilities are always clean."
"Brilliant club, great facilities that offers so much."
"The expansive pool area with jacuzzi, sauna, and steam room is a real standout feature."
"The main feature for me is the gym area which is well equipped with friendly and knowledgeable staff on hand to help when you run out of ideas."
Cons:
"The Jacuzzi is constantly out of action or too cold."
"In the main gym there is little space for functional or plyometric exercises, which is very frustrating, and you very often need to wait for equipment in other areas of the gym."
"Recently the jacuzzi has been out of action quite a lot which is disappointing considering how much I pay each month for membership."
"The gym has good facilities but the reception staff is very rude, especially if you're not one of the 'social rich cool people'."
"The gym is also heavily crowded and machines are very basic."
"Even in the highest membership towels are limited to 1 tiny towel per member and if you ask for an extra you are charged £1, there are plenty of very petty rules nowadays."
"The whole place is filthy and poorly maintained. Changing rooms and showers are never checked for cleanliness and management do not care."
Value for Money
Pros:
"I think it's good value for money."
"I love the club and I know you get your money worth."
"I joined this club 2 weeks ago. It is pricey but so far I think it’s completely worth it."
"And you get discounts for family and yearly memberships."
"If you don't mind spending some extra bucks for quality fitness then this is the place to be."
"Prices, though, are higher than any other gym in oxford, but still, you're getting more."
"But if you bite off the cost and can really use the facility, it's great."
Cons:
"They reduced the monthly subscription, but to gain access to the lower rate, they wanted to lock me in for a whole extra year."
"Prices do not reflect facilities or service."
"60 pounds a month is a membership only Donald Trump should pay for."
"And also increasing the price without telling me."
"Membership for family twice as expensive comparing if you go to London or any other cities david lloyd."
"Feels very cheap in terms of service but the cost goes up every year."
"David Lloyd is very expensive."
Classes and Programs
Pros:
"Great gym, especially Blaze! A fast paced high intensity class, but never boring."
"The classes are very good, instructors are amazing and the spin / cycle room is fantastic."