Phoenix Motorcycle Training - Leamington Spa Reviews Summary

Instructor Competence

Pros:

• "Martin soon put me at ease with his instructions for each element."
• "Lee is a fountain of knowledge, an excellent instructor and a great guy!"
• "Both of the guys and the trainer instructor were great."
• "Massive thanks to Martin for completing it with me, for giving me as many lessons and advice as possible in the day."
• "Lee and Martin took me from zero to fully fledged biker chick in a matter of weeks!"
• "Providing really clear explanations and demonstrating each part of the training."
• "Martin was a great instructor, informative and helpful."
• "Lee took the time to understand my specific needs and goals, creating a tailored training plan that boosted my confidence."

Cons:

• "Worst experience and it's 8 hrs of training and I am not feeling well I can't inform early I try to inform the people are rude with me swearing at me bad words and then they stealed my money of 150 pounds this training people go to hell."

Customer Service

Pros:

• "The customer service at Phoenix was fantastic, they couldn’t have been more accommodating to fit the training around my other commitments."
• "Behind the scenes the administration is seamless, you need never worry about when and where you are in the program."
• "The whole training felt so relaxed but he was firm where needed."
• "In my first training day Lee made me feel right at home and got me comfortable with the bike."
• "Martin was super patient and got me through the day feeling confident and happy."
• "Great instructor, very patient and easy going, felt very welcome as soon as I got there."
• "Guys are Phoenix Motocycle Training were awesome. With patience and right feedback I could adjust my riding to be safer and smoother."
• "Lee was great, I'm a slow learner but he took the extra hours and even offered to take me out for a ride another day free of charge."

Cons:

• "Worst experience and it's 8 hrs of training and I am not feeling well I can't inform early I try to inform the people are rude with me swearing at me bad words and then they stealed my money of 150 pounds this training people go to hell."

Facilities and Equipment

Pros:

• "Bikes were new, clean and well maintained."
• "Lee very kindly invested in a lowered seat especially to suit my 5’0” stature."
• "The bikes we were riding were very well maintained and practically new."
• "Providing high quality kit and bikes. It was apparent from fist sight that this was a professional company."
• "Both the training and the bikes used were definitely 5 star."
• "The machines supplied are in good condition and well looked after."
• "The learning bikes were in good condition and safe to ride."
• "Great instructor who was very helpful on the day when learning how to ride a motorbike for the first time."

Cons:

• -

Learning Environment

Pros:

• "Really welcoming, patient and friendly while still remaining professional and safety been paramount."
• "I was very nervous going on the road but having the amazing feedback and support was such a great experience."
• "Very polite and professional yet friendly and relaxed."
• "I felt mostly at ease from start to finish apart from me overthinking a couple of things during manoeuvres."
• "They went the extra mile and even finished late to ensure I was safe to go out on my own."
• "Would recommend to everyone and would never go anywhere else, I look forward to completing some advanced training with Lee and his team in the future!"
• "Great instructor, very patient and easy going, felt very welcome as soon as I got there."
• "Both Lee and Martin gave excellent tuition and were very friendly."

Cons:

• "Worst experience and it's 8 hrs of training and I am not feeling well I can't inform early I try to inform the people are rude with me swearing at me bad words and then they stealed my money of 150 pounds this training people go to hell."