Currys Reviews Summary

Customer Service

Pros:

• "Helpful staff, very knowledgeable & courteous."
• "Amazingly helpful staff. Well laid out and easy to access what you're looking for."
• "Her customer support was spot on with a friendly attitude and very approachable."
• "Needed an under the counter fridge with ice box, a lovely gentleman at the bottom of the stairs enquired what I was after."
• "The sales assistant was excellent and processed our order quickly."
• "First class service from Nelson the Dyson rep."
• "On returning the Laptop the staff were great in helping me find a solution for the same value."

Cons:

• "Extremely (P) poor service, I am a retail Manager myself and 100% if I gave service like they were prepared to offer me then I would leave my roll."
• "The equipment is there but the staff don't have the sense to sell it!"
• "The store manager started shouting at us!"
• "A guy here couldn´t even be bothered to find the right printing cartridge."
• "I'm not sure if the staff go missing or nobody comes over to ask if you need help, it's not a well run store."
• "Staff not really interested or helpful at all, just told me to look at the item description."
• "The attitude and behaviour of some staff are well below professional, both in terms of communication and attendance to customers needs."

Pricing and Stock

Pros:

• "Often on sale at vastly inflated prices for a week then price slashed to normal."
• "Great range of stock including larger items such as washing machines in stock to take away with you."
• "It's an excellent place for buying household appliances."
• "Recently purchased a mobile online from Currys as the item was not in stock. Nonetheless, the follow up assistance from 2 members of staff Ryan and Kieran was excellent."
• "Nice new shop, very spacious, lots of stock."
• "Really good shop in local retail park close to Barnstaple town center."
• "Good product range of household electrials, all the common brands."

Cons:

• "Curry's texted me later to say it was ready for collection. On arrival I was told it wasn't ready and waited half an hour for everything to be sorted."
• "Currys really need to streamline Their processing of sales."
• "Looking for a TP Link to improve home WiFi, firstly sent on a wild goose chase as no one I asked knew where they were in the store."
• "I mean it's not the best stocked PC World/Currys, I would say only expect their main stuff here, not much choice."
• "Although the store is well stocked there was still a lot that wasn't in stock."
• "Won't buy it cheaper??! Rubbish! My product was nearly £360.00 cheaper elsewhere."
• "Looking for a TV to take away with us. 2 on display were not available."

Online and Delivery Services

Pros:

• "Currys have introduced online video chat so you can ask all the questions and get all the answers from a real person - not a q&a with a bot - before going in store."
• "Curry's texted me later to say it was ready for collection."
• "Credit where its due. I spoke with various helpful sales advisors and an assistant called 'TK Tom' set up my newly purchased computer for me."

Cons:

• "Web agent promised a 3 day delivery as complaint had been lodges. Still waiting day 3...won't be using Currys again"
• "Very bad delivery experience."
• "Went to pick up a repair that was two weeks late, there was no one at the counter."
• "They send me delivery date on 18 and when calling they r telling not today."
• "I went to Curry's to order a TV. After over 2 hours of being messed around in store went home and ordered a TV online."
• "A huge waste of my time and fuel driving there."
• "Was looking for a 55cm cooker for new home, none in store to look at told have to order online."