Harwoods Land Rover Basingstoke Reviews Summary

Customer Service

Pros:

• "From start to finish the service has been beyond professional and exceptional in every way."
• "I had a very professional and efficient service completed at Harwoods in Basingstoke."
• "Always impressed by Harwoods amazing service."
• "Service of F-type Flawless end to end service from Lauren Coventry and Neil Bowers, from handover to collection, they carried out all required items, plus an additional request I had."
• "Outstanding service experience at Harwoods in Basingstoke."
• "The whole team there are very polite and helpful."
• "Service Personnel and the Aftersales Manager Neil, have been very helpful and thorough and kept me in touch with the process and costs."

Cons:

• "They go through old companies of mine and ask questions as to what the businesses did, disgusting!"
• "Terrible service all round."
• "I normally have a first class service but my recent experience was very disappointing."
• "They clearly don’t care about their customers after they’ve sold the car."
• "6 months later and no resolution in sight?"
• "On one occasion I phoned 7 times in one day for an update and never received a call back, in fact the receptionist thought it was quite funny!"
• "But I can't on this occasion, Avoid them if you possibly can use another land rover approved location."

Sales Experience

Pros:

• "I will most certainly highly recommend these guys."
• "The handover was incomparable, he made us feel like VIP clients."
• "Terry and the Harwoods Basingstoke Team were absolutely first rate."
• "Highly recommend!!"
• "The whole experience was very pleasant and not at all forceful."
• "We would give more stars than five if we could."
• "Thank you Louise, Ryan and Malcolm for the consistent 5-star customer experience and for the quality service."

Cons:

• "The place needs some new management who actually care."
• "The car is fantastic and my wife and kids love it."
• "A few minor body repairs were meant to have been carried out as part of the purchase, some had not upon collection."
• "Once you purchase a car the communication from this company falls off a cliff."
• "I will never purchase a car from Land Rover Basingstoke again, nor will I ever recommend them to anyone."
• "came in today to get a service done on my car and was greeted my james fagg who off the bat started mumbling under his breath racist slurs."
• "Another LR dealer said they will register it themselves and then sell for a £20k profit."

Communication

Pros:

• "Lauren kept me constantly updated on progress, Neil is clearly technically very knowledgeable on F-types and the car was spotless when I collected it."
• "Communication was great throughout matched with expert knowledge and a helpful approach to queries around options."
• "Superb service, having agreed to buy a used car on a Sunday, we have already collected it within a week."
• "Bought the car online, video sent of the inside and out which was helpful."
• "Staff are extremely attentive and clearly truly care about providing an excellent level of service."
• "5-star service from the get go."
• "Thank you for the exceptional service!"

Cons:

• "Car was in recently. Initial guide is they’d have the car 2 days. Ended up 2 weeks."
• "They have had our car for two weeks now and I have no idea when it will be returned to us."
• "Terrible situation…no time now to write the whole scenario now but my Land Rover has been with the service department since February..almost 3 months and I have no idea when I will get it back."
• "Lots of waiting on hold for the phone never to be picked up so you have to go via Sales instead and request a call back."
• "I despair at using this dealership."
• "My only comment would be that getting through to the Service Team can be difficult."
• "Needless to say I will not be buying a car from this dealership again."