SALON 52 Reviews Summary

Customer Service

Pros:

• "Loved the conversation and giggles. Felt so at ease and confident with staff."
• "What an awesome team!! The ladies there have literally saved my hair!"
• "The staff are very comfortable to be around and one thing they always are is honest which is really appreciated."
• "Staff were lovely and super friendly, felt very well looked after."
• "The staff is friendly and always smiling very cordially😊😊😊"
• "The most caring hairdressers in Cambridge."
• "Very nice and professional staff service, I have been as a customer for 5 years, I am convinced that they are at top level, strongly recommend it am always really happy with the results, strongly recommend it"

Cons:

• "Went there except the horrible reviews, but this is the worst haircut salon ever. Staff is rude and unfriendly, they might even try to con you by asking for extra money and they only take cash."
• "The way she told it was very rude."
• "One of the staffs here that look like a man is very rude. She was speaking to me like a rag."
• "The hair cut was great but the reason I'm giving 1 star is because the lady at the reception was just so rude to me, she didn't greet me when I came in and she treated me like I was stupid, never had such a bad experience before."
• "They have a very rude attitude. Do not go to that place. You will regret paying them ANY money later. They are abnoxious."
• "The staff were outright rude and weren't even interested to talk."
• "Awful customer service, I went there to cut my hair, asked to speak to the manager and then realized I was speaking to her... They are all so rude."

Pricing and Value

Pros:

• "I come here because it's one of the few hairdressers open all day on a Sunday. You sometimes have to wait a while to get a cut (no reservations) but the hairdressers do a good job and for 11 quid you really can't complain!"
• "An absolute gem hidden in the reasonable priced saloon! Since I visited two years ago, I never changed my hairdresser."
• "Also, the price and value for money are insanely good."
• "Definitely the best prices in Cambridge. Everything £12, rough dry +£3"
• "The prices are incredibly low for such a great job which they are doing! Highly recommend!!!!"
• "The best hairdresser in town in my opinion.Good value for money and quality products too."
• "So cheap and so good.With £ 22 you can get wash,cut and blowdry."

Cons:

• "Despite the haircut being advertised as £9.90, apparently drying is not included and I had to pay additional £9.90 for a blow-dry."
• "The prices on the front of the store are wrong and cash only payment method is inconvenient."
• "They will charge you extra 3 Pounds if you want your hair to be dry when you leave the 'salon' to the freezing cold."
• "When I went to pay, receptionist asked me £15. He said he is not responsible for online prices."
• "They told me a few weeks ago that the blow dry is compulsory now which makes the price too high."
• "I was charged 145 pounds for nothing."
• "We used to love coming here but unfortunately on our last were informed despite still advertising it that they not longer do a kids wash cut and blow dry."

Quality of Haircut

Pros:

• "Hair cut was nice, but unfortunately I went to the salon 1 month before and booked in an appointment for cut and bleaching/colouring... For my surprise I was told there were no slots available and I would have to come another day."
• "Best hair cut I've had in Cambridge to date!"
• "She took extra time to understand what I wanted."
• "I have always had a very positive experience there and always leave the salon very pleased with my hair."
• "Very nice and quick haircut. Exactly how I wanted."
• "Fantastic Hair Salon!!!! ❤️ I had a fantastic haircut and colour at Cellys today."
• "The best hair cut I’ve ever had."