Roland's Hair Salon Reviews Summary

Customer Service

Pros:

• "I am always greeted with a smile and an offer for a hot cup of tea."
• "It’s lovely to see customers come in and be so warmly greeted that you straight away feel at ease."
• "Roland, Adrian and Tina always provide incredible service and put so much effort into making you feel welcome."
• "The staff was really nice and they made me feel welcome."
• "The staff are amazing. Friendly, attentive, kind and really listen to what you want."
• "Roland himself is a true artist when it comes to hair. He took the time to listen to exactly what I wanted."
• "Roland was recommended to me and I am so glad I followed through and made an appointment."
• "Always a great experience at Roland’s Hair Salon."

Cons:

• "I went in for a cut, came out with an awful blow dry and the cut was all wonky but I didn't realise until I got home."
• "The female hairdresser was cutting my hair so fast it scared me and I wanted to go lower and lower in my seat each time."

Professionalism and Skill

Pros:

• "I wanted to have a balayage done for the first time in my life and it turned out perfect."
• "Roland is a true artist and am happy to travel the distance for my next cut."
• "I had my hair cut by Adrian and was really pleased with the final effect."
• "The attention to detail that Roland displayed was remarkable."
• "Tina takes care of my colour and has been spot on always."
• "Roland listened to me really carefully and he did exactly what I wanted."
• "Have been going to Roland's for several years now and wouldn't trust anyone else to cut my hair."
• "Very pleasant family business. Everyone is friendly and welcoming."

Cons:

• "Honestly I don't know where to start, I don't feel like the 5 stars is enough."
• "I had a very negative experience so I won't be going back, all I wanted was my money back as I didn't get what I paid for."

Ambiance and Environment

Pros:

• "The salon looked busy as I walked in."
• "A lovely, friendly, family run professional salon and I look forward to my next visit!"
• "Really lovely salon. Took my Grandson to have his haircut and was so impressed."
• "Beautiful place with amazing people."
• "The whole team at Roland’s are very friendly, welcoming and professional."
• "I always feel like part of the family!"
• "I’ve recently visited Rolands for a re-style and a trim. Roland is fast, doesn’t faff about and has given me probably the best haircut I’ve had in years!"
• "I had a haircut around Christmas and needless to say, my hair came out looking great!"

Cons:

• "I went in calmly and amicable, I didn't want to make a scene which I expressed in the beginning at how uncomfortable I felt making a complaint."
• "I am still very stressed by it all as I now have to live with my very short hair that I had been growing."

Value for Money

Pros:

• "Excellent standard, really top styling and good value, kind customer service, clean and friendly."
• "Highly recommend this super friendly and professional team - what I also love is the fact that it’s a family business which gives it a very personal touch."
• "Fantastic service and highly professional - Roland and Team have been looking after my hair for years now."
• "I've been seeing Roland for 6 years and he's delivered a perfect cut every time."
• "Great to see a family business run so professionally and with high quality service."
• "It’s taken my ages to find somewhere that listens to what I want and it’s a friendly, relaxing salon experience on top - a great team who know what they’re doing."
• "Always been delighted with the results and I would have no hesitation in recommending them."
• "I have been going to Roland's since the hairdressers opened, the family run business is extremely friendly very helpful as well as being very professional."

Cons:

• "I was extremely upset when I got home and let them know."
• "I have felt that the salon and management have addressed me in a very unprofessional way and I am still very stressed by it all."