Address: Wandsworth High St, London, SW18 2PT, United Kingdom
Phone: +442088716000
Rating: 2.5
based on 114 reviews.
Customer Service
Pros:
"Been there one more time after that, and both times whatever work I had, it got done within half an hour-45 minutes. Needless to say, was quite impressed."
"The show was very well organised and everyone (adults and children) enjoyed it to the max."
"Thank you Wandsworth council."
"Made a report for fly tipping Wednesday evening. Woke up the next day with the whole area cleaned and with the workers cleaning up the rest of the street."
"Very efficient and friendly people (well, most of them - a few can be grumpy too ;-)), but all of them come across as really helpful."
"Managed to get our parking scratch card within 10-15 minutes. Very efficient and quite impressed actually."
"Council staff are usually very friendly and work hard to help."
Cons:
"The worst and most evil council ever, took me to court for a council tax of £180 that I did not know of."
"A response time of 15 days to get back to you via email is completely unacceptable."
"Tried 5 times to get through to Environmental Services but kept being referred to switchboard."
"Very disappointing services. Can only ever get through to an automated voice machine."
"Called the 'Environmental Community Services' a few times and the service provided over the phone has been terrible every time."
"Does anyone work at the Eastern Area team? They never answer the phone."
"Every time I call it gets disconnected - I find this absolutely unacceptable and a serious abuse of power."
Efficiency and Professionalism
Pros:
"Wandsworth provide good value services in an efficient manner and the various political parties tend to work together reasonably effectively to serve the people rather than to serve themselves."
"Wandsworth Borough has the 2nd lowest council tax in the country, very large borough with population of 306,995 in the 2011 Census."
"Toilets were clean and plentiful for everyone."
"The venue was absolutely beautiful, old and very well decorated."
Cons:
"Her whole manner was not good she really sounded as though she could not be bothered."
"People who: (1) are unable to read properly, when the role requires them to; (2) Do not have any mental reasoning or ability to think for themselves; and (3) Slur their words in an unintelligible way and get aggressive if you ask them to be clearer."
"More like worthless council, reported a noise complaint back in August... well that was two months ago and I still got woke up by loud music from my neighbor everyday."
"Shockingly incompetent service. Been trying to get recycling sacks delivered for 2 months."
"Attended here to get more permits for visitor parking on my street and was waiting 2 hours."
"I always seem to speak to the same guy who only listens to the first half of your sentence and provides the incorrect answer."
"Looks like she's doing me a favour by answering the phone. Zero professionalism, zero assistance."
Communication and Responsiveness
Pros:
"I was really struggling today and a man called Brad helped me out so much I don't know what I would've done if he didn't help me."
Cons:
"The notices they send out are hard to read and never really up to date."
"Can never speak to anyone. Don't do their job."
"Tried for over an hour on the phone to speak to a human being. just kept going round in circles."
"Omfg can't you speak to anyone at this council what a bloody joke."
"When they do decide to take the bins they spill as much of the contents as possible across the streets and leave it there."
"Can't even process a simple change of address."
"Properly notified them of my moving out date through the website. Turns out they don't monitor that, and they kept billing me anyway."