Haus Block Management Reviews Summary

Professionalism of Staff

Pros:

• "Matthew Turner is a valuable asset to his Company."
• "I found Matthew to be a real skilled professional who gave me the direct help and support I needed."
• "Matthew T. has been extremely helpful and went above and beyond !"
• "It's been a pleasure dealing with Davida from HAUS."
• "Special mention to Davida who has been extremely professional, and effective in managing leasehold enquires."

Cons:

• "Do not under any circumstance work with this company."
• "They are slow, send contradicting emails, and constantly deflect the blame."
• "Dealing with HAUS has been terrible."
• "Absolutely terrible level of service."
• "this is the worse company i have to deal with, the property manager of my building only sit on his desk and not do any work."

Response and Communication

Pros:

• "He's really good at communicating and always replied quickly."
• "Nicole at Haus sorted out the problem the same day."
• "Nicole even phoned to check that everything was working."
• "Communication between management company, and residents has always been clear, comprehensive, and effective."
• "Robyn was my main contact and the one dealing with this. She has always been reachable, positive, friendly and professional in her communications."

Cons:

• "They promised a compensation and then never responded to my messages again."
• "We have had multiple issues outstanding from October 2022 and zero progress has been made on any of them, just rare random pointless messages with no substance or progress."
• "Dealing with HAUS has been terrible Never reply my email."
• "My parcel was stolen yesterday in the building, made a police report, requested for CCTV footage but no reply again."
• "Never reply, have refused to organise anything maintenance-wise for the property and consistently need chasing to do the most basic of tasks."

Quality of Service

Pros:

• "HAUS Block Management currently manages my Canary Wharf area apartment. I believe HAUS offers great value for their service."
• "The service I received was exactly what you would expect (and more) from a Management Company !"
• "The team is amazing! They give simple and clear instructions to contractors."
• "Savannah helped me get a fob for the building I had just moved into so I could use the carpark gates."
• "Dealing with Haus Block Management has been a very smooth and efficient experience so far."

Cons:

• "Our building block had issues with hot water and heating, after 3 months STILL NOT RESOLVED."
• "The whole building is very poorly maintained and looks way older than it is in reality."
• "Doors are broken, lights are not working/flashing, the cleaners don't do their job properly, the walls are dirty, and the garden of the house is full of rubbish."
• "They ordered to cut the water supply in our apartment without notifying us, our agent or landlord."
• "I've had to deal with in the 15 months that I've owned this property that is managed by them."