JQ Diamonds Reviews Summary

Customer Service

Pros:

• "Amazing service by Adam. He was really attentive and did not rush the process at all."
• "Surinder was fantastic! She made us feel so comfortable and welcome."
• "Adam was super friendly, professional and extremely helpful guiding us on our special journey."
• "Nandish served us, who assisted us technically with what would look best for the ‘trilogy’ engagement ring that we were after, he was a great help."
• "Adam was an incredible help from the very start. I came in the store for just a casual browse and ended up purchasing an engagement ring!"
• "Fantastic service from Nandish after I accidentally damaged my engagement ring."
• "Service was amazing and felt very personal. Rings were able to be designed specifically to taste rather than preset ones."
• "Adam took great care of us, he was extremely knowledgeable and professional."

Cons:

• "He barely let my partner speak before telling him that he can make a bespoke ring etc."
• "We wasn’t offered luxury service at all and the assistant clearly didn’t know what he was doing!"
• "The service was ok and she did find right wedding rings for us, but some of her comments was quite disturbance to me."

Product Quality and Selection

Pros:

• "The ring is absolutely beautiful, even better than I had in mind before we went."
• "Adam shows real expertise in the quality of diamonds."
• "We received exactly what we wanted and ended up buying another ring."
• "Very professional, kind, understanding and patient staff."
• "Adam was highly professional and extremely knowledgeable about all the details of the ring."
• "Having bought my engagement ring and our wedding rings there, this time it was my eternity ring."
• "Nandish served us and was highly professional and polite, he sold us a beautiful necklace."
• "Katy was able to help me bring the ideas my husband and I had for bespoke engagement ring and wedding band to life in the most beautiful way."

Cons:

• "My wife actually cried she was so happy with it - just beautiful!! I even decided to buy her the matching earrings."

Value for Money

Pros:

• "JQ Diamonds was by far the best for price and customer service."
• "The price has been reasonable and the service very mindful."
• "Great service, very welcoming, great prices."
• "All for a lower price than we expected going in."
• "We are very happy with the final result! The price has been reasonable."

Cons:

• "We asked if we could get a discount for our wedding rings and pointed out Diamond Heaven had given us a good discount, Chloe said something like we don’t give so much discounts."