Address: 8 Appletree Ln, Roydon, Diss IP22 4FL, United Kingdom
Phone: +447985216761
Rating: 5.0
based on 166 reviews.
Repair Quality
Pros:
"He was great to work with, speedy and communicative, and it's good as new now."
"Roy at Fonemagic carried out a battery replacement with no hassle."
"Repaired my teenagers broken phone in 30 minutes which we thought was going to be impossible."
"Fixed the botched job and it's now perfect."
"Roy's done it again. Phone got soaked in floods on Friday. Was very honest that's its normally game over but had a go at it."
"What a top bloke! Friendly, honest and really knows his stuff. Roy replaced my son's phone screen."
"Roy is always happy to go the extra mile for his customers. The quality and turnaround of his work is second to none."
"Roy was brilliant. Fixed 2 phone screens immediately and then helped me reset it the next day."
Cons:
"Been to Roy in the past and was very happy. Needed a repair on a broken screen recently but was away on holiday so took it to a local phone shop. Disaster!"
"Our Samsung A40 was dropped, smashed and looked like it had been runover, blank screen......dead. Fortunately for us we found Roy who was most helpful, honest and professional."
"Went to fonemagic when my wife's Moto G9 power stopped charging, quickly diagnosed the problem."
"Yesterday rang Roy as daughters screen on phone not working and she couldn’t do anything. (she had the screen replaced a couple of months ago as it had cracked NOT by Roy)."
"I delivered my wifes phone on Saturday and Roy diagnosed the phone needed a new screen, he phoned me 10 mins later to tell me that when taking it apart one of the leads wasn't attached so he reattached it and the screen works again."
"Roy is always happy to go the extra mile for his customers. The quality and turnaround of his work is second to none. I've used Roy for my phone repairs as I know he fits quality parts - I had a previous bad experience from a local repair shop that fitted a substandard rear screen."
"Roy was so helpful and his quick diagnosis and treatment of the issue with my phone means I can use it normally again and keep it going longer."
"Roy did and amazing job repairing my phone after I dropped it and smashed the glass on the cameras."
Customer Service
Pros:
"Roy responded straight away to my Facebook message about booking in my Dad's phone for repair."
"Everything that everyone said about Roy was right. Really nice and helpful."
"Absolutely amazing service and Roy is incredibly knowledgeable and very helpful."
"A very timely, professional and friendly service, Roy knew what the issue was before I even handed him my phone!"
"Would just like to say how Amazing Roy Aziz is."
"Roy is so friendly, very knowledgeable and super helpful."
"Roy is a great find .my iPad Pro decided to be an idiot and not turn on or charge, Roy fixed the problem very quickly."
"Roy is a legend! Quick service had my screen repaired in 30 minutes!"
Cons:
"Ipad went wrong - it's been a bit of a nightmare trying to sort repair of it out - Apple and the retailer kept passing the responsibility round."
"What fabulous service! Which is saying something seeing as the service was NOT to repair my phone screen!"
"I am a technophobe and couldn’t get my phone to connect to Wi-Fi. Roy soon diagnosed the problem, sorted it and wouldn’t even take any money."
"I managed to smash the screen of my iPad. Contacted Roy via text and he was really helpful."
"Very happy with the service, stuck to an exceeded quoted time for repairs."
"Fantastic service! A broken phone screen. Roy responded to my sos promptly and fixed the same day."
"I went to Roy this morning for what I thought was going to be a new screen. However rather than rip me and doing something that didn't need doing. He gave me some great advice."
"Grandma & Granddaughter would like to thank you so much Roy for repairing the Apple iPhone 11 yesterday."
Pricing
Pros:
"Very fair price too - would have cost the same with my insurance deductible - but much faster and far less hassle."
"Roy at Fonemagic in Diss was recommended to me by several people and in all honesty, I couldn't of been more happier."
"I haven't ever paid for phone repairs before so can't comment too much on the price, but it did seem extremely reasonable to me."
"Would just like to say how Amazing Roy Aziz is."
"Roy is so friendly, very knowledgeable and super helpful. He is generous with his time and honest with his advice."
"Super quick service, reasonable prices and a really nice guy."
"Very reasonable price and lots of tips of how to take care of the battery."
"Fast, friendly, reliable and reasonable. Will use again, and would definitely recommend."
Cons:
"Been to Roy in the past and was very happy. Needed a repair on a broken screen recently but was away on holiday so took it to a local phone shop. Disaster!"
"Roy is always happy to go the extra mile for his customers. The quality and turnaround of his work is second to none. I've used Roy for my phone repairs as I know he fits quality parts - I had a previous bad experience from a local repair shop that fitted a substandard rear screen."
"Roy was so helpful and his quick diagnosis and treatment of the issue with my phone means I can use it normally again and keep it going longer."
"Roy did and amazing job repairing my phone after I dropped it and smashed the glass on the cameras."
"Broke the screen of my XS Max for the second time, so i knew how painful the cost was. Apple want +£300 for a repair but Fonemagic were just over half that."
"Amazing chap! He was friendly and fixed my phone really fast as I was on my way to work!! Also he didn’t even charge me anything for the service."
"Roy is top bloke, you will not find better, same service as Apple if not better, many times Apple say they can not repair & Roy can fix it."
"Very happy and top quality service. Replaced my damage phone screen within 30 mins and was very fast at replying to my questions."