Five Guys Reviews Summary

Food Quality

Pros:

• "The burgers are packed full of flavour as are the fries."
• "The cajun fries are to die for !!"
• "Absolutely gorgeous burgers and fries. So much better than your usual fast food restaurant."
• "The burgers are tasty and filling and the chips where do I even start you get so many they must be the best chips I've ever eaten sensational."
• "Food was great but didn't make up for the sheer wall of noise."
• "Food is very tasty. I had the little cheeseburger, definitely not what I would call little."
• "Burgers are good but well overpriced for the size of them."
• "The food was shocking as well as it was too over prices to the point my bank called me asking why so much was spent on a burger and fries."

Cons:

• "The food was slacking severely. Both drinks machines weren't right and the drinks were flat."
• "The burgers were cold. Took much longer than it should have to get our food."
• "Chips...I can't tell if they were under or over cooked - but they weren't crispy on the outside."
• "I wouldn't try again. If you really like burgers you have to go somewhere else."
• "Just burger and chips, nothing to blow your mind."
• "I wanna love this place but I just can't get past the price of the burgers."
• "The chips are pretty gross, skin on fries are just not right."
• "The food was OK but very overpriced. If you go with 2 under tens, they can easily share a little burger and fries between them."

Service and Staff

Pros:

• "Our cashier was super friendly and patient and smiley. Couldn't sing her praises more in regards to service."
• "Service is quick and the staff are friendly!"
• "The staff are friendly and welcoming."
• "The place was neat and clean and a staff member was continuously cleaning the tables."
• "The guy who served us was extremely friendly and the service was exceptionally quick too!!"
• "Ordered online for click and collect and service was prompt, efficient and our burgers were delicious."
• "Went in an evening and it was quiet but the staff were still attentive and professional."
• "The lady on the till, Sophie/Sophia was lovely and very patient with us after we changed our order a few times."

Cons:

• "Standard Copy & Paste Procedure in Five Guys For the Products and Service Almost Everywhere but This Particular Branch had The Guy Called Mike Working On the Front the Most Rude One."
• "This was my first 5 guys experience and sadly will be my last. The staff seemed uninterested and like they couldn't be bothered."
• "First time trying Five Guys, the staff were friendly and the wait time was reasonable."
• "Had to wait over 10 minutes a for a hot dog, though not busy and they left the hot dog on the grill for too long so it was burned."
• "Very poor and slow service, staff really unprofessional, drinks advertised as 100+ choices, in reality only Coke or Fanta worked!"
• "Burger was good but service OMG I have been to many five guys before and seen how they work in the kitchen but that lady / men what’s or ever treated the staff like garbage!"
• "My order was wrong as can happen. The staff were great about it put things right and remained friendly and courteous."
• "Called in for lunch yesterday (would have been my first experience of five guys) and within a minute of walking in ...we walked out ....the place was absolutely disgusting!!"

Price and Value

Pros:

• "The strawberry milkshake with whipped cream 😋 😋 😋 oh yes."
• "It was over £30 but that's for 2 of us. Believe me worth every penny xxx."
• "Came to a pleasant £17.95 which at first seemed a lot but there were 3 of us and I'd expect to pay over £60 for 3 in most restaurants!!!"
• "It's not cheap to eat here but as they say you get what you pay for, and there food is definitely worth paying extra for."
• "There food is definitely worth paying extra for. Word of warning buy one large fries that's ample for 4 people."
• "If you're going out for burger and chips. And want THEE BEST BURGER AND CHIPS you've tasted. Then forget about the fancy table service. And go to FIVE GUYS."
• "Not cheap, but probably the best burger on offer. Order the smaller burgers (they're not child-sized) and one chips between two is plenty."
• "Five guys never lets you down. Customizable burgers, fries portions are huge, lovely food, huge selection of drinks on the machine, great staff and really clean."

Cons:

• "The burgers are really good although they are very over priced."
• "I just think that the prices are too high as i would visit more often if the cost was lower."
• "You wont get much change from £50 if 2 people are dining, at the end of the day it is just a burger."
• "Add fries and a drink to a normal burger and you're looking at around £15. Just not worth it in my eyes."
• "Lovely burger, but not really good value, £32 for 2 burgers, large fries and 2 bottles of beer."
• "Very expensive, spend 60 on 3 meals had shock of my life, it was nice and chip portions are massive so could share."
• "Burgers are good but well overpriced for the size of them. I've had a lot better for less."
• "Despite really tasty burger and nice chips, it's not worth the money. About £12 for regular cheese burger and regular chips."