Five Guys Whiteley Reviews Summary

Food Quality

Pros:

• "Always delicious! Lovely and clean, such massive portions!"
• "The best burgers bar none."
• "Best burger I have ever had...to date."
• "The burgers and milk shakes are delicious."
• "The food quality is amazing."
• "Fresh, hot and tasty burgers cooked just the way I would choose to do them myself."
• "Absolutely loved this place, best burger I’ve had in a long time."

Cons:

• "Food was Ok, although banana milkshake had some suspicious solid bits in it."
• "The burger is great but I would avoid getting too many toppings as it gets messy."
• "Visited two years ago and it was great, but this time the food was awful, poor quality burgers, 'hotdog' was a sliced up frankfurter in a burger bun."
• "Although all in all I'm a little underwhelmed with the burger, I'm not the biggest fan of a soft to soggy burger bun, it is was quite luke warm considering how fresh it was."
• "I stopped eating their soggy and fatty burgers ages ago since they dropped their quality."
• "The chips were in a tiny cup and dryer than the desert."
• "Service was slow, quality of the food was awful compared with that of other Five Guys restaurants."

Service

Pros:

• "Great service and tasty food."
• "The staff that I encountered in my visit were attentive and helpful."
• "Staff are friendly and seem to care/take pride about their jobs."
• "Five stars for five guys, great food and brilliant customer service."
• "Managers here are easy to talk to and really take into consideration of what you have to say."
• "Awesome burgers, excellent fries, and service with a smile."
• "Fantastic customer service with super friendly staff who were patient with us as we took our time deciding what we wanted."

Cons:

• "Forgot a whole burger with our Deliveroo order. Wouldn’t help when I called them about it."
• "Service was poor and they had forgotten about my hot dog."
• "Lots of staff very slow service, no one was clearing the tables or floors where people had dropped a lot of food or spilt milkshakes."
• "Despite the restaurant being empty, the wait for food was unnecessarily long."
• "Over priced and disorganised. Only went in to try one of their milkshakes, stood waiting for a good 20 minutes."
• "Food took ages as staff more intrest in talking than working. Very dissapointed."
• "We waited for a good while, about 10 mins for the food and for fast food at that price that's quite bad."

Price

Pros:

• "Okay yes it is pricey but I do love it as a bit of a treat whenever I am in Whitley."
• "Expensive but worth every penny."
• "It is a little pricey (I couldn't go there regularly) but for a treat, it is worth every penny!"
• "Yes it does cost more than your average burger joint, but it is definitely worth it."
• "Although the food is expensive you really do get what you pay for."
• "Not cheap but worth it."
• "Yeah it's medium price but you get what you pay for."

Cons:

• "Food is ok but so blooming expensive for what is effectively a better quality McDonald's."
• "Over priced and disorganised."
• "over priced. burger was bland if I wanted my roll squashed into a ball I would of asked."
• "I was initially shocked that burgers, fries and soft drinks for 3 people came to £47."
• "Terribly overpriced for what you get. Cheaper to go to a decent restaurant."
• "Little too expensive, but their salted caramel milkshakes are great."
• "Way too expensive for just a burger and chips."

Ambiance

Pros:

• "The music was a little on the loud side as we struggled to talk across the table but then again my son loved it as he jigged in his high chair!"
• "Really well managed during CV-19."
• "Great burgers and environment."
• "The place is clean and tidy and in a nice location."
• "An absolutely outstanding shop floor with brilliant vibes throughout."
• "Great early lunch stop today after a long Sunday drive out with friends."
• "Best burgers ever!!!"

Cons:

• "Burgers here are always tasty and have not been let down yet but the music here is always way to loud to even hear anyone."
• "Music blasting out loud not really necessary if you want a quiet meal!"
• "The restaurant itself was also a bit of a sensory overload."
• "Music was way too loud (given nobody was in there), the lights too bright, and freezing cold."
• "Place was dirty, floor and tables not cleaned."
• "Virtually empty. No atmosphere."
• "The room was also cold enough that we didn't even take our coats off."