Moreland Sales and Letting Agents for Golders Green, Hampstead Garden Suburb and surrounding areas. Reviews Summary

Professionalism

Pros:

• "Sarah has been very helpful and professional throughout the whole process."
• "Sarah Williams of Moreland Estate Agents in Golders Green has all these qualities in abundance."
• "The Morelands team were diligent and professional with their service."
• "Moreland has been my letting agents for more than 10 years; I've always been happy with the team and services that they provided."
• "Vasilis from Moreland was knowledgeable about the flat and building and was more than happy to answer any questions we had."
• "We recently had the pleasure of dealing with Toby, who was very attentive to our search criteria, didn’t bother us about properties unless they met our criteria and was responsive to our feedback."
• "Vasilis is always helpful. Whenever we have a problem with something, he gets it sorted quickly."
• "I’ve been a tenant for over four years. Never missed the rent payment and since the date of moving in there have been multiple problems and the house is not fit for purpose."

Cons:

• "The managing agents pretend to file property jobs into a portal that never get done on the contractors never call and the contract is never show up."
• "Most recently the managing agents decided to cancel my utility bills. Despite the fact I’m still living in the property and they receive the full rent each month."
• "Why do I need to chase them to come and collect the sign in front of the house I rented a few weeks ago? They leave it everywhere and expect residents to follow up and remove it in front of their property?"li>
• "Not good estate managers. Refused to take responsibility for faults with the building and took months to fix anything."

Communication

Pros:

• "Sarah always promptly answered and with clear explanation."
• "Toby was very friendly and swift in his responses. He kept us up to date with everything and made the whole process run smoothly."
• "Toby Jackson at Morelands has been great to deal with. He is very personable and straightforward and not pushy at all."
• "My experience with Abbi at Moreland. She was helpful and was able to answer all questions we had about the property and was prompt in responding to all correspondence."
• "A very professional experience. Vasilis from Moreland was knowledgable about the flat and building and was more than happy to answer any questions we had. All correspondance was replied to quickly."
• "We recently rented a flat and Moreland were the agents. The entire process, commencing with the initial viewing and ending with the inventory, was very smooth. The communication was excellent."

Cons:

• "The boiler still has issues despite the promise of a new one upon moving in."
• "They also emailed requesting information repeatedly: information that was given and new emails were received requesting the same again and again."
• "To finish with bad communication - after we moved out we were scheduled for the check out on the last day of our tenancy which was a weekday, me and my flatmate took a day off and went to the property with our keys and waited for the agent to come in for the check out (as advised we would meet at the property) - 30 Min later and wondering where they were we contact them and they advised the person who was scheduled for this check out was unavailable as they weren't feeling well, which is fair enough but they could have let us know there and then that nobody was going to come."
• "Generally, unsatisfied and we would not like to rent from them again. In any case, they offered to help finding a new property and after one email with three possible properties which did not meet the criteria specified, they contacted us no more until almost a month after moving out of the property to ask whether we would like to unsubscribe."