Address: 8 Blackstock Rd, Finsbury Park, London, N4 2DL, United Kingdom
Phone: +442077045777
Rating: 4.8
based on 337 reviews.
Agent Responsiveness
Pros:
"Orlando has been really responsive to all my queries and really gone the extra mile with his service."
"Alex has been very professional and responsive to any requests we had."
"They are a very professional team, always prompt response, flawless viewings organisation, always a timely follow up."
"Would definitely recommend working with Ludlow Thompson and Chris in particular, he’s always on the ball and listens to your needs/questions."
"Daniela always replies to queries very fast and she also came in personally when needed to deal with house issues."
"He's never failed to return my calls within minutes when I left him messages."
"They're both easy to get hold of, on the phone or by email which is a breath of fresh air."
Cons:
"Agents were hard to reach and not at all apologetic about my bad experience."
"Getting anything sorted out takes months or they simply forget/ignore your requests all together."
"Thanks to the cold and unreliable reception of the agency staff, the first call I made was with a man who asked me for some details and then hung up the phone while I was still talking, and he was very impatient."
"The second call was with a woman named Banieala. After I asked her for visiting the property, she asked me if I could do it today, and I said yes. So we made an appointment on the phone for 5:30 p.m., and when I arrived there and called her, she said that because she hadn't emailed me, the appointment wasn't valid."
"So far, they have not delivered information when they have said they would and we've found it extremely difficult to get hold of them."
"He was impossible to get a hold of at all hours of the day."
"Their responses are always very vague and don't give any clearer time indication."
Professionalism and Knowledge
Pros:
"Chris was really great at showing us around the property and had the answers to all of our questions, along with some helpful tips!"
"Punctual attentive and professional. Great flexibility and found ideal properties within search criteria."
"We were shown around a property by Chris Lockwood. He was excellent at describing all the elements of the property we needed to know about."
"He practiced current safety measures very well and we all wore masks indoors as well as keeping our distance."
"Chris has a wealth of knowledge in the area and went above and beyond to ensure a smooth process from the initial viewing to receiving my keys."
"Daniela and Chris provided a fantastic service from start to finish, they have a great portfolio of properties and an extensive knowledge of the area."
"Craig is absolutely brilliant. He is thorough and helpful and really understands the local market."
Cons:
"Ludlow Thompson are a prime example of why estate agents have a poor reputation. Smarmy, dishonest, and unprofessional best sum up our letting experience."
"Chris - your classical sleezy agent."
"He and his colleague then sent me constant e-mails requesting that gleaming review under the guise of possibly winning a free dinner if the review was positive."
"We had Chris for our viewing. He made us feel pressure into signing up to a 36month contract with a 24month break."
"Avoid like the plague, particularly those on the Oval office, a bunch of incompetent and rude individuals."
"Agency lies to their customers, provides them with false information and tries to take advantage of student customers who lack experience on the property market."
"The irresponsible behavior of this agent has to make landlords and tenants worry about other problems in the future rental."
Property Condition and Maintenance
Pros:
"Daniela Gomes has been great liaising with myself and new tenants."
"Daniela was also very detailed, ensuring as a landlord I had everything in place legally and that I had all the necessary certificates too."
"He was excellent in ensuring we were safe and stuck to all Covid rules."
"Aaron Gavin was great! He was extremely professional knew the flat inside and out, made me feel at ease from the onset."
"Chris showed us round a property today and was excellent. Answered every question we had and gave a real sense of what the place would like look fully furnished."
"Chris was really helpful throughout our experience and really spent time explaining the features of the property along with helpful advice of what the landlord would be willing to negotiate."
"Daniela supported us throughout the process (which involved applying for an HMO licence) and answered our calls & emails at all times."
Cons:
"Ended up having to resolve the issues ourselves, and the gas board confirmed the flat was unsafe when they reviewed the issue."
"The floors were not done, the house was not clean, there was litter and cups full of cigarette butts all over the backyard."
"On the morning of the move in day the cleaners were still in the house and did a sub par job with dust and dirt everywhere."
"Renters stay away. They are great until you sign the contract and then the non-existent 'maintenance and support' side takes over."
"Absolutely horrendous, do not use under any circumstances. We had a gas leak and the kitchen was completely flooded when we first moved in and the maintenance team didn't answer calls and responded slowly to emails."
"Upon signing, the service became quite slow, they took ages to respond to queries and even more to fix problems in the property."
"I got stood up twice in one week and a half-arsed apology from your agents, who gave me an attitude when I was voicing my discontent."
Customer Experience
Pros:
"Ludlow Thompson was a great estate agents - well connected, good at spotting the right buyer and incredibly helpful and responsive even in the toughest of situations."
"Brilliant service from Craig at Ludlow Thompson. Very efficient and helped me throughout the whole process of selling my property."
"Having leased through these guys for two years they have been attentive and helpful at every step."
"Christopher Lockwood made me feel very comfortable, he is a very reasonable sales man."
"I really recommend him as estate agents."
"Chris was super warm and friendly and knew how to sell the flat well - we always want to find a good place to move into and it was refreshing to meet someone who passionately understood our needs and did not make us feel pressured to make a decision."
"Chris and Kerl were professional when it came to viewing properties and very helpful during the letting process."
Cons:
"Their lettings team are intrusive, forcing' market appraisals during the tenancy and outside of the 2-month notice period under the guise that these are contractually obligated inspections."
"They sell you a dream but make you live a nightmare. Do not use."
"FYI the only reason they have so many 5 star reviews is because they ASK you to do it straight after your viewing... then you don't hear from them again!"
"You feel pressured to leave a good review because if you don't he will make the process a nightmare."
"Although gutted, I wasn't surprised to have been served notice at the period of the break clause (not for anything we did)."
"She got defensive and unpleasant when I queried a provision in the lease agreement."
"Wasted my time with them. Organised 2 separate viewings, and both got cancelled without me being notified until I was present at the viewing locations."