Knight Frank Belsize Park & Primrose Hill Estate Agents Reviews Summary

Communication

Pros:

• "We were kept fully updated throughout the whole process and nothing was too much trouble."
• "She has always been very pleasing, courteous and highly professional."
• "Angelina was friendly, timely in her communication, patient and still to this day, very helpful."
• "Laura took the time to understand our needs and requirements as these developed."
• "Their communication on both the sale and purchase was excellent, and they helped us work through quite a complicated transaction with a huge amount of advice, support and good humour when needed."
• "She communicated with us on a daily basis and maintained an excellent channel of communication between ourselves and the buyers throughout."
• "They always returned phone calls immediately sometimes even from holiday."

Cons:

• "Today is 10th September, almost a month passed since we moved out. Everything has been agreed with the landlord, however, the agency keeps ignoring our emails where we kindly ask to return our money."
• "Helpful staff, but I would suggest changing the opening hours on web, just so people won't be confused if they get there early."

Professionalism

Pros:

• "It was a pleasure dealing with her. She was efficient, proactive and very on the ball."
• "Poppy was very professional, nothing was too much trouble for her liaising efficiently between our buyers solicitors and ourselves."
• "She is the consummate professional, charming and highly-efficient in her negotiations."
• "Jonathan Brandling Harris from Knight Frank Belsize Park was very calm and professional."
• "Poppy was highly competent and professional with excellent interpersonal skills."
• "Very professional, responsive and knowledgable about the local market."
• "Yasmin was extremely professional and always willing to help & advise."

Cons:

• "Although we ended choosing a property offered by another estate agency, wanted to recognise the good work of Knight Frank Belsize Park."

Responsiveness

Pros:

• "I need to say she is extremely responsive (within few hours) and always find a solution of an issue."
• "The level of professionalism and responsiveness was extremely high - I really appreciated Ilana’s sense of urgency, but also her kindness and pragmatic approach."
• "She always responded quickly to any questions I had and took the stress out of the process for me."
• "They are extremely responsive and hardworking, and they work as a true team."
• "Orly in particular would regularly keep us up to date, often at unsociable hours to fit in with our availability."
• "Her responsiveness and enthusiasm made the whole experience a positive and less daunting one."
• "Orly's help was invaluable in finalising the exchange of contracts during a period that I was out of the country."

Cons:

• "Today is 10th September, almost a month passed since we moved out. Everything has been agreed with the landlord, however, the agency keeps ignoring our emails where we kindly ask to return our money."

Market Knowledge

Pros:

• "Having first class knowledge of recent transactions/values and applicants in the area to get the right people in swiftly."
• "Their local price knowledge also turned out to be spot on and the team were a pleasure to deal with."
• "They demonstrate a high level of professionalism and market knowledge."
• "They took the time to get to know the property in detail and were extremely knowledgeable about the local market."
• "Orly’s knowledge of comparable pricing from houses they had recently sold, her deep local knowledge and detailed understanding of waiting buyers was truly outstanding."
• "She had a good knowledge of the market and found me an amazing flat which matched my requirements."
• "Orly is extremely professional and she managed my case thoroughly and effectively, across the various phases."

Cons:

• "In this challenging market it has taken quite a while and through this process I have used a number of Estate Agents in the area."