Castles Estate Agents Edmonton Reviews Summary

Professionalism

Pros:

• "Decided to put my house on the market with Castles. Within a short space of time I had plenty of people viewing the property - very impressed with their speed and professionalism."
• "Stuart especially of the sales and letting department who took it upon himself to ensure frequent updates, fairness, transparency and high display of professionalism."
• "Alex Philippou, the Lettings Manager, has dealt with my matter with the utmost professionalism and care."
• "He was very professional and efficient, and managed to sort everything out very smoothly."
• "Lorenzo was very professional, he always was there to give us all the information needed during the process."
• "Oliver Webster is your go to person! Professional, informative and responsive."
• "Very knowledgeable, provided me with updates along the way and guided me throughout which lead to an incredible completion of 4 weeks from start to finish!"

Cons:

• "Stuart Gray the manager has got the worst customer services and I pulled out of a sale because of his lack of respect to customers."
• "They are a bunch of cowboys trying to inflate house prices by holding illegal open auctions."
• "The organisation itself makes you work so much and does not like it when you take your break/lunch, they wouldn't mind if you worked 24/7 but pay you peanuts."
• "One of the worst places I have ever worked, I do not recommend this place for anyone."
• "One of the worst and stingiest places I have seen, the manager Alex here sits all day long does not answer any enquiries when a problem is escalated."
• "Useless. Apparently 'sold' my property then just strung me along for months using every excuse in the book until I lost patience."
• "AVOID at all costs."

Customer Service

Pros:

• "I would never hesitate to recommend your services to anybody looking to sell their house."
• "Nothing was too much trouble."
• "Thank you for your time and help :)"
• "I'd definitely recommend Castles."
• "Would highly recommend him."
• "I highly recommend Oliver at Castles."
• "Thank you again Stuart, you diamond :)"

Cons:

• "I asked castles to increase rent by £50 per month and was told let us speak to tenant and after several calls and an email over the next few weeks Never got any call backs despite speaking to their colleagues."
• "If everything goes smoothly you'll do fine. If not and you need to change something then castles may not be for you."

Communication

Pros:

• "Our agent CREIG was keeping touch if any property was meeting our criteria and offer us viewings."
• "Thank you to David and Jai for always keeping us updated via emails even whilst being abroad."
• "They have always been very efficient and helpful."
• "He kept me informed every step of the way."
• "We were kept informed every step of the way."
• "He was on time for appointments and returned my calls when he said he would."
• "Gentain was always accessible and responsive, promptly addressing our concerns and providing updates."

Cons:

• "I would have no hesitation in recommending him and the team at Castles, Edmonton."