Stonehouse Estates Reviews Summary

Staff Performance

Pros:

• "Couldn’t have asked for a more helpful estate agents when moving to London for the first time."
• "Really recommend! All incredibly lovely people, especially Peter whom has been patient, friendly and helpful."
• "Jane has been brilliant for sorting any maintenance issues - she's always very friendly and helpful and gets things done really quickly."
• "Wayne was very professional and provided excellent service to help me purchase a property."
• "Jane Havell is always here to help with our questions or maintenance queries."
• "Wayne was the best sales negotiator I have dealt with."
• "Kurt Gonzales who I found to be very personable, professional and honest."

Cons:

• "Rude, unhelpful and obtuse."
• "Agents entered the property for a viewing without notifying us - this was discovered as they had woken up my roommate whilst doing so."
• "We had several failed sales due to problems with the estate my flat was on."
• "Asim seemed nice initially then became very rude and extremely unprofessional."
• "Extremely disappointed in the lack of professionalism shown by Kurt."
• "After our last one, he completely disappeared and never let us know the outcome."
• "Agencies like this one shouldn't exist, avoid at all cost!"

Communication

Pros:

• "The team is highly professional and responsive at all stages of the process, from the initial viewing to the checkout."
• "Our agent (Peter) kept us well informed, listened to our questions and potential concerns and responded thoroughly and honestly."
• "He kept me informed during the whole process, always replied to emails and phone calls."
• "Jane Havell has always been very fast in getting any issues we've had resolved, and is very quick to respond to any queries we have."
• "They listened to what we were looking for, were always very quick to get back to us when we had questions and were honest and straightforward throughout the process."
• "He is incredibly communicative and always got back to us promptly."
• "They have replied to all our emails quickly and sent people out to help as soon as they possibly could."

Cons:

• "The estate did not contact me. I contacted them updated. The estate informed the seller has now chosen another buyer."
• "After 3 weeks of chasing, we are still yet to receive the money owed to us for an emergency locksmith."

Professionalism

Pros:

• "Wayne at Stonehouse Estate Agency dealt with the sale of my property. He was outstanding with the way he dealt with all my viewings and the final sale."
• "I also dealt with Tony during the sale who was very knowledgeable in the sector, and very supportive."
• "Asim was diligent in following through the chain, with an excellent personable style that was very professional."
• "I am extremely grateful to Assim Butt for his support, tenacity and professionalism in selling our property."
• "I was very impressed with his professionalism and how easy he made the whole process."
• "His client-centric approach makes the property buying or selling experience not just successful but enjoyable."
• "He was efficient, friendly and highly professional and went above and beyond to help progress the sale."

Cons:

• "In summary, the property falsely advertised to rope a buyer in paying to extend a short-lease."
• "I would not recommend using Stonehouse Estate Agent. They are very dishonest."