Toby Carvery Bradford Reviews Summary

Service

Pros:

• "Great service. Adele Carter did an incredible job at balancing everything."
• "Service was fantastic and was great to meet Andy."
• "The serving staff are really friendly Joseph (Jo) is a credit to the restaurant and I have dealt with him several times, his attitude towards myself and my friends and family has always been Excellent."
• "Was greeted by lovely friendly man then was served meat by a fantastic chap excellent customer service and then the young man who got our desserts was so lovely and polite too staff have excellent customer service at this site and it is always lovely food have no complaints thank u."
• "All staff extremely friendly and professional especially Janette."
• "Service was fantastic the waitress really couldn't have done more for us."
• "The staff saved this visit good work team."

Cons:

• "Not been for some time, there seemed to be no organisation, food what was available was over cooked, had to wait ages for sausage and beans as not readily available and no staff to question why we had to wait so long."
• "Awful service. Our drinks order was taken and it took 20 minutes to bring over our refillable glasses."
• "Half the staff incompetent, other half taking up the slack, feel sorry for the triers."
• "Very disappointed, the staff serving the carvery kept disappearing into the kitchen leaving a queue waiting to be served."
• "Service abysmal, server Mylie rude and abrupt, absolutely no customer service skills whatsoever."
• "Asked waitress if we could order deserts. Fifteen minutes later still nothing."
• "Lady at the bar refused to offer me a drink with free bar code saying I have to eat first then get a drink."

Food Quality

Pros:

• "All food delicious, huge portions."
• "Unbelievable breakfast! We order every Friday to the office, great value for money."
• "Very nice food as always."
• "Food was as good as always for Toby's."
• "The food was AMAZING."
• "Fresh veg and meat on the carvery unit with plenty of choice especially for our picky eater."
• "Delicious today everything hot and all 3 kids ate it all! Much better than previous visit, cooked to perfection."

Cons:

• "The potatoes were cold, didn't have as much choice in veg as other carveries."
• "Food was cold and full of fat."
• "Food was fresh from the fridge and very undercooked."
• "We went for our carvery and it was dry dry dry. The veg was so overcooked I could have used a spoon."
• "The food didn’t taste good - either really greasy or bland."
• "The beef on the carvery was mostly fat and grisly. The potatoes were black inside."
• "The food was fine, but there wasn’t much gravy in the pots."

Cleanliness

Pros:

• "The tables were clean, cutlery again clean."
• "Clean comfortable surroundings."
• "The tables were clean and even all the glass everywhere! Clean windows/ clean toilets!"
• "We were greeted and shown to our table by a very polite young lady and she took our drinks order."
• "We was seated on one of the only clean tables."

Cons:

• "The pub also needs a spruce up, Toilets look dirty, and the whole pub tired..."
• "The toilets are still a sticking point for this place, they are grim."
• "Some of the plates were dirty."
• "Tables and carpets could be cleaner. Toilets are pretty gross... avoid if possible... (they rarely have soap)."
• "The carpet and floor leading from the kitchen were filthy and toilets were a mess."
• "Some of the toilets weren't very clean either."
• "The floor where the drinks machines are was wet and slippery."

Value

Pros:

• "The breakfast was lovely. Prices have not risen since last time we went so now they are comparatively great value compared to other places, especially for all-you-can-eat."
• "I also really liked the Unlimited soft drinks."
• "Nice Carvery. Choice of 5 joints when I visited. £7.25 for a good plateful of food."
• "The cost is very competitive."
• "Food was really good and an excellent price for what you got."
• "Great food and value though, thank you."
• "June 2018. Can't beat the price for what you get. And lots of it too."

Cons:

• "Definitely not worth the £17.77 cost."
• "Was a bit taken a back by the price of the Carvery which was £12.49 each."
• "We only got 2 carvery’s and 2 drinks got our bill it was £55."
• "For 12-50 per head would expect better."
• "It is disgusting that you pay £11.99 for a carvery which includes Mac Cheese when you sit in but to takeaway and pay the same price you get minimal of the trimmings."
• "It’s expensive."
• "We waited 40 minutes for the bill."

Accessibility

Pros:

• "Also this pub is extremely accessible for anybody who is in a wheelchair you would not have any problems getting in or out of this pub."

Cons:

• "Restaurant was quite empty and we were seated in an area where upholstery was ripped."
• "We were put in a silly place where we had to keep getting up to let each other out from the table."
• "Arrived a bit without a reservation, however lots of spare tables but the woman serving us wanted us to sit between two other people, that were that close to each other we might as well of sat on one table."