Toby Carvery The Friary Reviews Summary

Customer Service

Pros:

• "Thank you to the bar man Callum for his great job of drinks."
• "The staff here were super friendly, very helpful and were hard workers."
• "Our waitress Emma was great and really helpful and friendly."
• "Fantastic customer service from the server backed up by the rest of the staff."
• "The service was excellent, the food is good with all meat selections available, and the full range of vegetables were available."
• "Our server Emma was very helpful and polite and often came to check on us."
• "Very family friendly and the waitress was friendly and efficient."

Cons:

• "Customer service is non existent."
• "The staff were slow, rude and ignored me every time I tried to ask a question."
• "Manager and waiter seemed fed up and disengaged."
• "The waitress was very rude unhelpful and made me and my friend uncomfortable so we left."
• "Very Disappointed in the staff tonight. The gammon was very fatty but everything else was lovely."
• "The staff looked pristine and looked to be enjoying their new environment."
• "Customer service is very poor food was not hot when sat at table over all wouldn't not go back again unless the service and food changes."

Food Quality

Pros:

• "The meal was fabulous and the restaurant and facilities were clean and tidy."
• "The food was amazing."
• "Food was delishtastic hot and if good quality and not over cooked roast potatoes were delish hats off to the chef and they were proper roasties!"
• "The food tasted better than ever, we had a lovely meal and experience today."
• "All the food seemed very fresh, great taste."
• "Food was great, the vibe was really fun and happy."
• "The food itself was excellent, with plenty of choice."

Cons:

• "Minimal meat portion, Overcooked sprouts, tasteless potatoes, soggy carrots and all tepid!!"
• "Disappointed that the beef was scraggy ends and really hard and crispy and the chef wouldn't carve any fresh meat."
• "The Yorkshire pud was a bit soggy/greasy but mash and peas with vegetarian gravy were delicious."
• "Roast potatoes where hard tho, needed longer in the oven."
• "The roast potatoes were soggy the mash was watery & sloppy."
• "The food was cold, and the mash, cauliflower cheese had no flavour at all."
• "Both my beef and lamb were massively over cooked and dry."

Atmosphere & Cleanliness

Pros:

• "The new refurb is brilliant and very inviting."
• "Since having the refresh it’s lovely, kept clean, aesthetically pleasing."
• "Our first meal in the Toby since it's refurbishment, the place looks amazing, warm and cosy."
• "The new decorations refurbishment is very nice and makes the place look clean and more modern."
• "On arrival there was plenty of parking, the welcome was warm and we shown to a clean table."
• "It was a pretty relaxing place, people were polite."
• "Good team work pleasant atmosphere in the friary very relaxed and nothing was too much trouble."

Cons:

• "On entering the car park the restaurant looks a bit the worst for wear. Paint faded and peeling off the walls signage looking drab and faded and pieces of wood replacing windows."
• "Lots of seats were split which really brought the place down."
• "Only thing letting it down is the smashed window in the door which is boarded up."
• "The tables were dirty, the staff over run."
• "We were crammed into a space to eat and then felt really weird eating really close to people who i dont know."
• "The door for the kitchen kept banging loudly right behind our table, every time someone came out of the kitchen."
• "They do need more toddler seats we had to wait for one to come free and had a screaming toddler wanting to get loose while we waited."