Pepe's Reviews Summary

Food Quality

Pros:

• "The chicken is simply amazing—juicy, bursting with flavor, and oh-so-tender."
• "The fries are an absolute delight, and their signature sauce is a true winner."
• "The chicken was very tasty and the lamb burger was good."
• "The Paneer rice is beautifully saucy!"
• "Chicken XL burger with extra fillet and fries! Also the garlic sauce they do is the CRACKKKK! It’s so good!"
• "Their chicken is always fresh, and the sweet chilli and garlic Mayo is lovely."
• "The food is fantastic and I would highly recommend the chicken tasca."
• "Wow! I can’t believe the wings I tasted here. Genuinely the best Piri Piri wings I have had."

Cons:

• "Every time we go recently, something is poor or incorrect about the order or food."
• "Imagine getting home and finding you have been given plain chicken and plain rice with no sauce or flavour."
• "Like all good places in the beginning, the restaurant started to take less and less care about the product."
• "The last few times I have ordered. The chicken burgers, the wraps and the rice box... Chicken has been dry."
• "The food was not so tasty, I ordered Tasca chicken and Tinder strips but the quality and taste was not good."
• "The chicken is warm but dry, a key tell tell sign that it's a frozen piece."
• "Ordered burgers meat was very dry and low quality very thin its not worth to pay."
• "I ordered 2 pieces of chicken with chips and a chicken burger which was the size of a KFC mini fillet smooshed with wet letuce."

Customer Service

Pros:

• "Very good service and the food was excellent."
• "Love Pepe's in MK! Food is always excellent, quality is excellent."
• "The experience they provided me with was exceptional."
• "Absolutely incredible food!... despite our big order the service was fast and the staff were very accommodating."
• "Loved ordering from here, Pepes in Mk was my go to restaurant whilst studying / working at the hospital."
• "This is the worst pepes i have ever been to and i have been to ones all over the UK."
• "The taste is same as other pepes peri peri chicken places nothing special, however their chicken is sometimes under cooked pinky."
• "I first heard of Pepe's Piri Piri whilst watching an advert during the Cricket World Cup, I had to try the chick n rice box, I wasn't disappointed."

Cons:

• "Ordered 46 pounds food, lady behind counter, ( most arrogant staff ever seen) argued for just one dip of sauce."
• "The staff there really needs to change their attitude towards customers visiting the store, extremely poor service and raw food."
• "Six of us are suffering from food poisoning we ordered mega platter and four XL burgers."
• "The woman on till was extremely rude. She had airpods on and did not hear me completely."
• "Food is ok but Im giving one star because the staff is very good in ignoring customers, useless, rude, ignorent."
• "The customer service was appalling very reluctant to give us peri peri salt on our chips even though there was no option to add this on the combo meal via deliveroo."
• "The last 4 times I went they got the order wrong and they never have any other sauce except spicy one."
• "Horrible place, very rude towards customers. The old lady shouts at you with contempt like you are an inconvenience to their life."

Delivery & Take-Out Experience

Pros:

• "Take-out or collection has been our best experience so far."
• "The takeaway ruined - and paying through the teeth for it."
• "Tried several times for delivery, food is delicious as any other Pepe’s but only for delivery."
• "Their chicken is always fresh, and the sweet chilli and garlic Mayo is lovely. Regular haunt for me, as I work close by, and the food never disappoints."
• "The food is absolutely Devine! Chicken XL burger with extra fillet and fries!"
• "They have telephone's but they NEVER pick their phone up!"
• "For the price the Portion sizes are very small, sometimes you can count the no of fries in the tiny bag!!"
• "It was completely dead inside and we waited behind the till."

Cons:

• "I like the food but on every order some items are missing. Tonight half order was missing."
• "They have Very poor customer service when we called up about our order."
• "The least you could do is to make our food well."
• "With delivery, there were instances where the order wasn't packed correctly."
• "Whenever i order from here delivery or collection. Always they miss something."
• "Place order tonight. Took around 1hr for food to be delivered. Missing 2 large Fries, Pitta bread with Mega order."
• "Unfortunately had to mark this down due to the fact customer experience is very poor."
• "Guys! Who in this day and age only gives you one tub of sauce per meal! My order came to £25 with only one meal so guess what...only one tub of sauce!"