McDonald's Reviews Summary

Service

Pros:

• "The service in this McDonald's chain is very fast even when your buying large orders."
• "Had a lunch with our granddaughter, sat upstairs & ordered on the screen, lovely staff member brought our meal, it was hot & tasty."
• "5 star for service, why you may ask. Well not so great job for not so great pay yet my order right and food and coffee hot."
• "The staff did a great job and the store is designed to accommodate the crowds."
• "Service was relatively quick despite being packed today and food was hot when we sat down."
• "Order your food and your not waiting for long which is good."
• "Friendly busy staff always ready to assist with placing orders."

Cons:

• "Poor service, incredibly slow only interested in getting out the deliveroo and just eat orders."
• "The staff and management is very very rude who have zero customer management skills."
• "Ronald McDonald scared my kid and wouldn’t leave him alone until I called the manger over."
• "I would give this 0 stars, but that's not an option, so for this blatant discrimination against me, you get the lowest rating possible."
• "Shambolic. Staff unorganised and management telling staff off. Not professional and no apologies for waiting on food."
• "Management were stood around talking while food was ready and getting cold."
• "waited a whole hour for my meal, the staff were rude and unpleasant."

Cleanliness

Pros:

• "The shop itself seemed clean, which is great."
• "The store was clean and tidy."
• "Good clean shop and clever touch menu and waiting system."
• "Loos were nice & clean as was the restaurant."
• "Nice clean restaurant."
• "Tables cleaned."
• "I'm very happy with the staff and the service is really nice."

Cons:

• "No where to sit inside as very busy, and with restricted seating."
• "DISGUSTING! What a mess. Food all over floor. Dirty tables and seating and the one toilet open was absolutely vile."
• "Food debris and rubbish on the floor in the seating areas."
• "Dirty tables, rubbish left on tables, overflowing bins."
• "Disgusting dirty restaurant, hasn't been cleaned in weeks. Cold food and rude staff supervisor."
• "To top it off the bins were overflowing with rubbish, straws and napkin stands were left empty!"
• "Very badly run care more about delivery order's always thing's missing the chips are always not cooked properly or cold most of the time the food is thrown together and it's quite dirty."

Facilities

Pros:

• "Self ordering kiosks are very helpful and avoids us waiting in queues."
• "Love their customise option."
• "One of the very few high tech McDonald's. There are touch screens to place your orders yourself and they are a joy to use."
• "Very easy to use and quick table service despite them being very very busy."
• "The whole purchasing by the machine is quite a good way to do it as more staff are focusing on doing the orders."
• "I noticed a lady called Petra constantly helping people clearing tables and generally keeping things moving....all with a smile too."
• "Their service is fast even when packed."

Cons:

• "Only one disabled toilet working."
• "Very cold sitting inside."
• "Seating was non-existant downstairs apart from a few tables that were crammed so close together you couldn't get a buggy through."
• "The way they've had to put in the measures because of covid-19 DOESN'T SUIT WALKING DISABLED."
• "They had upstairs closed off and not enough space or tables available."
• "Toilets are up a flight of stairs. Had to climb under a metal chain that was across the stairs, not good with mobility issues."
• "The quick pay is useless for an average height male as you have to bend over to put your card in and type the pin."

Food Quality

Pros:

• "In my opinion you cannot beat an egg an bacon McMuffin."
• "It was good and the service was fast and the food was very tasty."
• "Burger was just as good as reported, so I was happy with that."
• "The burgers and fries are super delicious to eat."
• "I ordered a Double Cheeseburger and Malteser Mcflurry and it was nice."
• "The food is always what you expect from McDonald's."
• "Food is good as always."

Cons:

• "It's McDonald's you go for convenience not for the culinary delights."
• "Shame it's taste super processed these days."
• "The salad was limp lifeless and very brown."
• "The food never tastes fresh."
• "When we got our food it was awful. Fries stone cold."
• "Each time it's a laborious long wait and then the food arrives looking like it's been put together by a toddler and it's ALWAYS COLD!"
• "Ordered a fish fingers happy meal for my lil man... They were evidently over cooked, a disgusting dark brown colour and tasted like cardboard."