The Brighton Removals and Storage Company Reviews Summary

Customer Service

Pros:

• "Linda the coordinator is very pleasant to deal with."
• "I was really impressed by BRC’s communication (on it from the time I lodged a request)."
• "Communication is friendly and super efficient."
• "The booking process was very easy and there was excellent communication from the office."
• "Their customer service line was very responsive, Linda over the phone understood how stressed we were."
• "Great, prompt communication with Linda in the run up to my move."
• "Linda was a huge support in the office so if I had any queries she was there with a friendly and kind manner, reassuring at a very stressful time."

Cons:

• "The price was increased when we sent a list of items and video tour of the property the next day."
• "On the day I was due to move they told me (after I contacted them) that the van had broken down and none of their drivers could hire a van."
• "When I chased it after the weekend, I was told they weren't going to do the job after all."
• "However, they did not seem prepared for the amount of furniture that had to be moved and reassembled even though I confirmed that on two separate phone calls."
• "In the end I was left with a lot of unassembled furniture which made the process of emptying the boxes near impossible not to mention a much more lengthy ordeal."
• "Just watched two of this team being very abusive to a traffic warden who kindly pointed out they’d parked in a disabled bay."
• "More than half my goods went missing the owner denied this but as soon as I mentioned cctv he then became very interested in where the box to the footage, he was arrogant as well as obtuse, making false claims."

Efficiency and Professionalism

Pros:

• "The entire process was smooth from start to finish. The movers themselves were incredibly helpful, friendly and moved the furniture safely (absolutely no scuffs)."
• "They arrived on time and I was very impressed with their ability to get all our stuff into one van load with careful packing."
• "The actual move was done very efficiently, the guys were friendly and I was amazed at how well they packed our stuff into the van."
• "They arrived on time, were friendly and cheerful and dealt efficiently with our move."
• "The three guys from Brighton Removals were fantastic though. They mucked in and helped to pack up anything that was around, in what we had - tough bin bags."
• "The team arrived on time, handled my belongings with care, and completed the process seamlessly."
• "The men moved swiftly, enjoyed conversation, but never slowed down in their pace."

Cons:

• "Little care taken, several items lots in transit, very unhelpful and rude."
• "They left 62 yr old lady without any help on moving day."
• "Avoid unless no other options available."

Value and Cost

Pros:

• "Quick communications and a great value quote."
• "Great service and value for money!"
• "I wouldn’t hesitate to recommend them especially as they beat another quote by miles."
• "One of the most agreeable rates in town - really friendly guys and also super quick!"
• "I was surprised at the good value too, particularly it being a Sunday morning."
• "The Brighton Removals Company is the cheapest but their service was brilliant - look no further!"
• "The price was very reasonable."

Cons:

• "The price was increased when we sent a list of items and video tour of the property the next day."