Movivan Removals Reviews Summary

Efficiency and Speed of Service

Pros:

• "They were fantastic. Our entire life was in 2 storage containers, they sorted and loaded their vans with expert precision."
• "The session was supposed to be 5 hours but they only took 3 and the move was finished!"
• "Absolutely exceptional professional service - I had the best experience throughout my move with Movivan."
• "Outstanding and professional delivery service; even at such short notice."
• "Unbelievable service - we had packers come the day before and blitz our packing in 4 hours."
• "Very efficient, good customer service and fantastic value for money."
• "Excellent company with exceptional service. Communication was A* throughout the whole process."
• "The removal team were punctual, courteous & polite and they worked like absolute machines!"

Cons:

• "AVOID! WORST removal experience, very unprofessional and unhelpful!"
• "Don't use this company. This company displayed poor duty of care on the day of removal."
• "The worst moving company ever! I booked them for 2 hours, to move my things from my flat to 5 streets down."
• "I booked Movivan removals twice and second time turned out to be a total disaster."

Customer Service and Professionalism

Pros:

• "Movivan was suggested by a very good friend who just used them to move to High Wycombe. I gave them a call, and they had such great customer service."
• "The whole team is great. We originally contacted a few removal firms to compare quotes, but cancelled the others before they surveyed as Movivan were the most prompt and responsive from initial contact."
• "These guys helped me move and they were fantastic! Not once did I ever feel pressured into using them."
• "Just Fantastic: A super professional moving company with polite workers who made our packing and moving job a very pleasant experience."
• "Excellent service form Movivan from start to finish. The very helpful Miro came to our property twice to quote after I had cleared a lot of cupboards out."
• "I would remove all the stars if I could. I made a booking in 5 days, Paid a deposit and found had to cancel."

Cons:

• "It’s a shame - the actual removers were nice helpful guys. The office however is a different matter."
• "DO NOT TRUST what they say. they lie and sweet talk you just to take money from you."
• "The guys came yesterday and packed everything up, they wrapped everything and so fragile items were protected."
• "An utterly terrible company that pestered us via email and phone on more than 5 occasions."

Quality of Packing and Handling

Pros:

• "They disassembled and reassembled the furniture extremely fast, and wrapped up all the more easily damageable parts in black plastic to ensure nothing broke."
• "On arrival our stuff was moved to the relevant rooms, including a lot of hard work moving a sofa bed up the stairs."
• "Movivan went above and beyond to accommodate our needs and were a great support at a stressful time, showing ultimate patience."
• "Everything on the moving day was well organized and they guys who were helping us move were hard working and polite."

Cons:

• "Furniture was broken chesterfield chair ripped."
• "After making us paying for more than we should, they rushed the offloading, put beds in wrong rooms and assembled the broken bed."
• "The biggest issue is the missing cabinet glass for the TV stand."
• "- a lamp shade was damaged during transport. No answer to my request to compensate."