Loads4Less Reviews Summary

Customer Service

Pros:

• "Loads4Less had an excellent phone manner to start with."
• "Andy on the phone at head office was so polite and kind reassuring me whenever I felt panicked about anything."
• "The person on the phone when booking up was very thorough and able to slot me in at short notice."
• "Andy at the office was so positive and proactive and sorted us out with a van within the hour literally saving us from being stranded with all our belongings and furniture!"
• "Everyone I spoke to in the office couldn't have been more helpful and professional."
• "The lady who took the booking (I think it was Kate) was able to answer all my questions and made the booking process very easy."
• "Andy in the office was so friendly, efficient and helpful from the start."

Cons:

• "Andy was arrogant, complained a lot and made me feel very uncomfortable."
• "Although they did take good care of my furniture I certainly wouldn't use them again. They charged me an extortionate price."
• "They charged me an extortionate price (more than double what I had been quoted by another removal company)."
• "And then they asked if we could move date due to van shortage... when needing some flexibility in return i had an over officious and unhelpful experience."
• "The office regrettably we received very mixed experiences. Initially very easy to contact and arrange."

Efficiency and Professionalism

Pros:

• "Very prompt job completed quickly."
• "They were efficient, friendly and professional."
• "The two new who did my move Matt and Mike were first-rate workers. They worked very quickly and carefully."
• "The men arrived promptly, worked swiftly, were polite and cheerful."
• "The people who came round to pack were lightning quick and we had no breakages at all."
• "They were very thorough, careful, friendly, efficient and professional throughout."
• "The guys that came and moved my appliances from my home address to my parents were very efficient, they arrived on time and carried out the job professionally."

Cons:

• "They ended up scratching my furniture, no care taken or common sense used."
• "Unfortunately, one of the removers came into my house without a mask on and preceded to go into our toilet even though we had asked that he not do so due to COVID issues and him not wearing a mask."
• "The goods took a bit longer then I would have liked to get to the final destination."

Value for Money

Pros:

• "The company quote beat our next cheapest by £250."
• "Their prices are reasonable, and having two people move your gear is well worth the money."
• "Fantastic job for a great price."
• "Really good service at competitive prices. The movers were on time, moved things carefully, packed things really well."
• "The quote came in less than others we were looking at and yet the service was brilliant."
• "Very reasonably priced and I would not hesitate to use them again."
• "They charge a very reasonable flat rate and that's it. No surprises, no extras."

Cons:

• "After complaining to the manager they took my furniture away to repair, after two weeks was told item could not be repaired. Offered £50 as compensation."
• "My only gripe would be they charge in whole hour blocks and would prefer half hour blocks."