Boathouse Reviews Summary

Staff Friendliness and Service

Pros:

• "Had a lovely reception by the staff."
• "Staff was very kind and helpful."
• "Staff (Emma and Co) were very friendly and tentative from the moment we arrived."
• "First night we popped in for a drink we were greeted by a lovely chap called Jack."
• "I was served by Hannah. I was a relatively difficult customer and from the moment I walked in she was kind and welcoming."
• "Service was great and had a nice pint with a good place to sit."
• "Jack served us this week and he was exceptionally helpful and polite. Food was great and was a great atmosphere."
• "The staff were very welcoming and helpful. A good choice of drinks and food."

Cons:

• "Low energy, lack of any effort or presentation."
• "We waited 1 hour for our food. When we got up to ask for our money back, we noticed that the ticket hadn't been touched."
• "Avoid the chicken, it made me ill. They seem to like replying to any negative reviews by questioning if it's the wrong place."
• "Staff’s attitude is horrible, with the manager leading the trend - doing their best to provide a poor customer experience."
• "Even though the actual place is quite nice, The food served was abysmal."
• "Very very slow service at the bar. Not enough staff."
• "Poor service behind the bar and food/drink quality was bad."
• "Staff are very good at making you feel guilty for ordering anything."

Food Quality and Variety

Pros:

• "Food was not great visually (Mushroom Wellington) taste was reasonable good though."
• "This steak and ale pie really did me proud."
• "Portions were generous, food was good and price was very reasonable for 2 or 3 courses."
• "Food was outstanding and Jack was so attentive making sure we had everything we needed."
• "Very nice service! Really kind. The Food is awesome and well-cooked."
• "Ate here 2 nights in a row, couldn’t fault the meals, both nights they were delicious!"
• "The kids menu is extensive, including a wide variety of vegetarian and vegan dishes."
• "The food (steak & ale pie and the lamb shank) was decent, as expected in a Greene King."

Cons:

• "Low energy, lack of any effort or presentation. Definitely not standard."
• "God I wish I could give 0s to all of these. We waited 1 hour for our food."
• "Avoid the chicken, it made me ill."
• "The food that came was quite poor and incredibly salty with the vegetables tasting and looking like they were old and reheated."
• "The pastry of the steak and ale pie was a bit thick, in particular the top and edge."
• "Slow to bring food out, waited well over an hour, not particularly great when it arrived as pretty basic pub grub."
• "This is an okay pub for a quick drink but the food the last three times we've attended has been bad."
• "The food was lacklustre to say the least and I felt wholeheartedly ripped off."

Atmosphere and Location

Pros:

• "Atmosphere was nice."
• "Great service, great food and very reasonable. We were a group of four."
• "Service was great and had a nice pint with a good place to sit."
• "The Boat House - A great Saturday afternoon spent here in the sun with my besties up from London."
• "As well as it being a good local pub for a casual drink, we booked it out for the company Christmas."
• "Stylish pub on the river cam with a wide selection of drinks and decent prices for the area."
• "First time going into this place the staff was welcoming and seem genuine such a lovely place to enjoy a couple drinks."
• "A great choice to eat out with children. The service is very friendly and 'young guests' are highly welcome."

Cons:

• "Service was great and had a nice pint with a good place to sit - however the weird music that plays outside in the garden is totally unnecessary."
• "Outside seating areas could use a makeover to make it lovely."
• "Toilets were disgusting. Only 1 wasn't blocked and usable. Men's were worse."
• "Service is really bad. Cutlery was served after food."
• "Several menu items were out of stock which was a little disappointing considering it was quiet and it was a warm day so got quite muggy inside."
• "We had a booking for food and 20mins AFTER they seated us, they told us that they 'had run out of everything and the kitchen would reopen after 2,5 hours'."
• "The pub has recently been renovated and was very attractive and well presented."
• "Used to be a really nice riverside pub 10+ years ago. Very disappointed with my recent visit."