Kinleigh Folkard & Hayward Muswell Hill Estate Agents Reviews Summary

Agent Professionalism

Pros:

• "He's on his way up at KFH and I thoroughly recommend him to look after your sale or purchase."
• "Elysia is an absolute gem. I don't think I have come across an estate agent that's works harder or cared more about the owners and buyers of a property."
• "The service that the company and Visar personally offered was impeccable!"
• "Danica MACNAB; A real estate agent with a very professional service, open to communication and a customer-oriented approach."
• "He was professional and attentive at all times and his sense of humour helped enormously."
• "Jess Allen at the KFH Muswell Hill branch is excellent. My partner and I received nothing short of excellent service."
• "I would like to express my deepest gratitude to Visar who has been so helpful, took the time to answer all my questions, has always remained very positive and patient."

Cons:

• "I regret dealing with them unfortunately seems to be too late and am stuck with this bad estate agency for another two years."
• "The slight downside is that I placed a deposit to hold onto a property too soon that I wanted but left no room for negotiating on move in date and repairs needed."
• "Landlords be ware of their cunning ways."
• "Absolutely unacceptable attitude from such a big company!"
• "Have not used their services and unfortunately wouldn’t suggest to anyone else as the lady on the phone was arrogant and intimidating."
• "We dealt with Paul who casually ignored most emails, and we got no help from him at all so we eventually gave up and moved."
• "Rude, disorganized and an overall terrible experience."

Customer Support & Responsiveness

Pros:

• "Thanks to Jess Allen on the lettings team I was able to secure a property for a short term Tenancy + Cats whilst my house was being underpinned."
• "I was extremely impressed at her responsiveness and eagerness to ensure a smooth move-in for me."
• "Your customer service has been excellent and so appreciated to help this be a smooth transition to date."
• "Reece Wallace did an outstanding job helping us rent our home! His energy and enthusiasm took all the stress out of the process."
• "We were lucky enough to get two offers and both Elysia and Laurent were fair, honest, transparent and quick to achieve the best offer possible on our property."
• "She was committed to listening to my needs and well focused on my requirements for a rental property."
• "Rebecca took care of everything with great professionalism."

Cons:

• "Moreover, the agency has kept my down payment even though it was the agency’s fault of dragging out the process after having more than required documentation."
• "I also had to deal with threatens to pay again for rent and deposit or they would not let me move in on the day we agreed on contract."
• "If you are a tenant and you are looking for an agency, who will enter the property whenever they want without letting you know and sharing your personal information with 3rd party and after this denying every mistake they made- this is your agency."
• "I'll be seeking legal advice and I strongly recommend no one to do business with them."
• "I am still waiting 6 weeks later for return calls from the other agents to suggest properties that may be suitable, long after we have already done the deal with joe."
• "Zero concern for the tenants. We dealt with Paul who casually ignored most emails."
• "The most awful experience with a letting agency I've ever had. They simply lied to us until a couple of days before we had to move in."

Agent Knowledge & Expertise

Pros:

• "Best letting agent in North London! I can’t recommend Stephanie and her team enough."
• "Matthew Smith and his team in the Muswell Hill office could not have been more helpful."
• "I can’t speak highly enough about Stephanie. She is professional, extremely knowledgeable."
• "Sam Nicholl at KFH Muswell Hill... was genuine and his knowledge base on the area was second to none."
• "Kerri is very knowledgeable about location & takes the time to answer all your questions & looks into any concerns you have."
• "Joe Riley... is knowledgeable about the properties he showed us and is very professional."
• "Although I didn't buy through Katie Bromberger she was amazing. Her knowledge of the local area was amazing as she has grown up in the area and attended the schools first hand."

Cons:

• "They couldn't rent out the property, so I decided to take the things in my hands so we can move out earlier."
• "I was told the Tenant insisted on a 2 year tenancy with a 1 year break clause yet once the Tenant moved in to my property she stated that me the landlord insisted on a 2 year tenancy which of course was a blatant mistruth."
• "Landlords be ware of their cunning ways."
• "please be aware what this company and there staff ask you to agree to verbally and actually put in small print."
• "We've had a negative experience twice with KFH, never again."
• "I do not recommend. Scammers."
• "Avoid doing business with them. I had a terrible experience with a senior agent screaming at me over the phone."