VP Smart Removals Reviews Summary

Professionalism and Skill

Pros:

• "Jeffery and Edwardo did an amazing job, with high levels of professionalism and friendliness."
• "They were on time, efficient, friendly and very strong!"
• "Great to work with, easy, professional and fast working."
• "Jimmy and Emo were fantastic - they packed everything up so quickly, transported and then unloaded at the other end!"
• "The team arrived on time and the entire move was very efficient."
• "Jefferey and Edward were great... He was professional and kind, took care of my things."
• "The movers, Nikolay and Vlodi were very professional, efficient and moved our furniture and other items without leaving a single scratch."
• "Ivo and Mile worked hard for a very long day... were pleasant and helpful throughout, efficient, and everything felt safe and secure."

Cons:

• "Plamen and jeffrey we re very professional . They were careful with my items .I would highly recommend them and would definitely use vp smart removals again. * edited as Plamen cheated me of a deposit made . He made a separate deal on the side to move other items, made me transfer a deposit and never showed up and never picked up any calls after. Totally dishonest. *"
• "Horrific. Absolutely awful... dealing with VP has been hellish. Long story short, they left a load of items at my old property. I asked them to go and retrieve them, they refused."
• "Edit*I received an absolutely ridiculous call about my review from the owner threatening to take me to court."
• "I had a very bad experience with VP end of tenancy cleaning... My tenancy agency charged me money."

Friendly and Accommodating Service

Pros:

• "Very happy with our move... they were prompt, professional and friendly."
• "Ana in the office was also super helpful and responsive."
• "Big shout out to Ivan & Jimmy, dream team; so friendly, reassuring and trusting."
• "I also really loved their sense of humour and although we don’t plan to move soon, we will definitely use VP again."
• "Could not recommend them enough and would use them again without hesitation."
• "We moved over the weekend. Highly recommended VP smart! Thank you so much - Ana who helped us to schedule everything in, Nikolay and Emil who helped us on the moving day! They’re so helpful, flexible and super efficient!"
• "Jimmy, Emo, Niki, Ivan, Adam and Ivo were very professional and did the job well."
• "The team, Jimmy, Plamen and Israel is a very hard worker and professional removal servicemen."

Cons:

• "By promising no hidden charges the company means that they will not mention to you on the phone that VAT is not included in the price given."
• "The website seemed straightforward with clear pricing and I read the other reviews so I enquired about house move... they were very very good! Absolute professional and prompt and diligent! Highly recommend Milen, Evo and Peter! Super great rep Lina who will call you to book and explain and invoice everything! Great company and amazing work ethics."

Efficiency and Care

Pros:

• "They managed everything from start to finish and nothing was broken, they took great care in moving all of our furniture."
• "They really went above and beyond when I couldn’t find the screws to reassemble my bed & they found replacements."
• "They made the job quick and stress-free and gave us full confidence in the whole process."
• "On move in day Jimmy and his colleague were extremely efficient, while moving all our items with care."
• "They arrived exactly on time for both pick up and drop off and were experts at loading and unloading all of our belongings quickly and carefully."
• "The team was perfectly on time, they were hardworking, very nice and friendly."
• "They arrived promptly on time and worked quickly to load and unload."
• "They were so hardworking, speedy, professional and humorous."

Cons:

• "We used VP Smart Removals to move house last year... Unfortunately one crate went missing and never turned up."
• "I had a very bad experience with VP end of tenancy cleaning. I had taken their removals service and it was very good. So, I am not biased. However, their end of tenancy removals was not done properly."
• "I was unable to be at the house for the move due to the virus... The VP Smart Removals team arrived as promised and took the time to pack everything with enormous care."
• "We hired VP Smart Removals to help us move from one flat to our new on in London and they did an amazing job! The two employees came on time with the van, loaded the furniture and boxes, transported it to the new flat and unloaded everything efficiently."