Bristol Van Removals Ltd Reviews Summary

Customer Service

Pros:

• "From the moment the phone was answered I knew I was dealing with a professional and customer caring company."
• "The office staff were amazing at finding dates and times that worked for us, and were always patient and kind when we had to rearrange."
• "Every single person I dealt with was helpful and responsive."
• "Dave was very helpful arranging the removal and followed up with a call after."
• "Aimee in the office was very helpful, the icing on the cake was a 'New Home' card made by her that arrived to surprise us the next day."
• "The office team were very responsive and helpful."
• "Customer service also extremely prompt to reply and help with rebooking cleaning crew when circumstances changed."

Cons:

• "As for their customer after care service they tell you they are sorting it out but they don't."
• "I suggest that the sales people reword their quotations - they are letting the guys who do the real work down."
• "But if they have under quoted - you have to pay £65.00 per hour thereafter."

Value for Money

Pros:

• "We compared prices with five other removal firms prior to the move and these were extremely competitive so it really was value for money."
• "They were also around 50% cheaper than any other quote I found."
• "This is a great service for a very reasonable price."
• "The value for money was absolutely bang-on and I'd recommend this operation without hesitation."
• "I moved from Bristol to Wales and got an extremely good price."
• "The cost was very competitive and everyone kept in good contact throughout the process answering all of my questions."
• "The costs were also very reasonable."

Cons:

• "Was offered £285 + VAT (total £342) for a 3.5 hour move within Bristol which is extortionate."
• "Some companies took advantage of the fact that we had limited options but BVR made it as cost effective as possible."

Professionalism

Pros:

• "The guys who moved us on the day were a well oiled machine, quick and pleased to help us get everything in the right place in the new house."
• "The removal teams have been very helpful and friendly and professional."
• "The team on the day (Dan, Ash and Rob) were absolutely incredible!"
• "The team were so polite, careful and speedy!"
• "The guys moving us were so friendly, upbeat and professional."
• "The team who loaded the vans, who were professional, thoughtful and considerate - and great fun - throughout the day."
• "The two guys were professional, friendly, careful and efficient."

Cons:

• "Broke items in and out of storage, we also paid extra to have the fragile packing service and what a waste of time that was with multiple breakages some beyond repair."
• "4 months later, we moved our stuff out of storage to find a lot of our items were scrapped and dented."
• "Our fridge had 2 massive dents in it. I felt a bit more care and organisation could have taken place."

Efficiency

Pros:

• "They turned up early but that was fine and before I knew it, they had moved the solid oak chest of drawers down the stairs and into the van."
• "Super efficient couple of guys shifted out furniture in no time."
• "We were really impressed by these guys, they loaded our two bed flat in just under an hour and unloaded up three flights of stairs in just under two hours."
• "Loaded the van quickly and efficiently."
• "They were fast and efficient while taking great care of our belongings."
• "They were really friendly and efficient and had packed, moved and unpacked us within 3 hours."
• "Super efficient, fast, safe and well organised."

Cons:

• "The two guys that attended were really, really good but a bit shocked to hear that when you are quoted for 5 hours work and pay for 5 hours work it doesn't mean that you have them for 5 hours apparently?"

Friendliness

Pros:

• "They made the move a lot less stressful with their friendly characters and manner."
• "Liam and Ben could not have done more. They were so polite, chirpy, respectful, tidy and very hard working."
• "The guys were so professional and so happy."
• "The boys were very helpful during our move from Bristol to South Wales."
• "Ps they also had a great sense of humour and that to me is very important."
• "They were polite hard working and helpful in every way."
• "Very respectful of our belongings, didn’t complain about our slightly haphazard packing and got us moved in 35C heat."

Cons:

• "One small strap was broken on our Moses basket during transit."