Address: 57 Cornhill, Bury Saint Edmunds, IP33 1BT, United Kingdom
Phone: +441284756256
Rating: 4.0
based on 128 reviews.
Service
Pros:
"Have visited on several occasions whilst visiting Bury, we just love the place it's like a step back in time to when service was a priority."
"The girls are always very well turned out in their smart uniforms and always very courteous."
"Lovely relaxed atmosphere and the staff were all very friendly and quick to attend to and serve us!"
"Friendly team of young staff."
"The staff were very polite and attentive, not something you get much of these days, highly recommend for a touch of nostalgia."
"The staff are always cheerful."
"As soon as we arrived we were greeted by a warm friendly smile and very pleasant staff - even laughing at my bad husband jokes!!"
Cons:
"We were waiting for 2 paninis 30 minutes!"
"Rude staff member refused to sit our party of 6 when there were multiple tables open."
"Service was initially very poor, no acknowledgement for ten minutes, eventually seated after 15, waitresses very pleasant but service incredibly slow."
"It's not the first time a considerable delay in service has been blamed on 'quality control' issues."
"Our order was taken at 10.10am this morning and at 10.30am we still hadn't received any food or drink."
"Terrible. I paid for my parents to have an afternoon tea in advance of their arrival for their anniversary and Harriets charged them anyway."
"Service very slow. Almost 45 minutes to get out afternoon teas for my family."
Food Quality
Pros:
"The quality of the service and products were well worth every bit we paid for."
"Afternoon tea consisted of delicious sandwiches of a great size. Scones were so soft with jam and clotted cream."
"Seriously recommend the tuna melt!!!"
"All food lovely especially the cream tea with warm scones."
"The tea was full-bodied but the scones were particularly yummy... fluffy and velvety."
"Food was beautifully presented and the coffee was excellent. Dessert - yummy!"
"The breakfast was good, hot and plentiful."
Cons:
"It was not good service and to be honest the cream tea was not very nice."
"On my last visit, 3 of our table ordered baked potatoes and they arrived slightly hard and with very minimal toppings."
"Very disappointed with my lunch, although my husband's panini was good."
"This time it was very basic and tasteless."
"Frankly the coffee was undrinkable and a second provided for me with two scoops of coffee was little better."
"Sadly the Victoria Sponge was dry across 3 slices, despite having been a whole cake before our order."
"The sandwiches were on very hard bread and were not particularly pleasant."
Ambience & Decor
Pros:
"The decor and location is nice if a little tired from age."
"An exceptional tearoom that's ideal for an afternoon tea after a long day of shopping and touring."
"Relaxing piano music playing during our visit."
"Beautiful surroundings real old world feel to it very nice."
"We loved the Rat Pack tunes too!"
"Lovely little place, the music choice was so wonderful and the tea was gorgeous!"
"Very homely and yet refined, it felt very vintage and I can't wait to go back!"
Cons:
"Not the Harriet's it was before covid hit."
"It's expensive and most importantly incredibly noisy."
"High ceiling and wood floor makes the open plan chamber echo so badly you can't really have a conversation with those you visit with."
"We were however surprised to see dirty carpets, dirty seats and dirty toilets."
"And I thought the rooms upstairs near the toilets were really grubby looking all chipped paint and dirty will never return."
"The tables were quite messy around us."
"The bow on the top of the afternoon tea stand was not clean as it had remnants of previous servings on it as well as on the handle."
Value for Money
Pros:
"You get what you pay for though, and, like I said, this is a treat day!"
"The quality and value for money was excellent and I would highly recommend this company."
"They were all delivered on time and were very well received."
"Giving 5 stars because your food is lovely."
"Lovely service and certainly the number one afternoon tea venue in BSE."
"This is in my home town and I still have family in the area so Harriets has become my first choice for gifts."
"A huge thank you to the staff who took photos for us, served delicious food and was approachable to ask for anything."
Cons:
"Everything was okay but for the £21 price tag on afternoon tea I certainly expected to be blown away."
"4 people, 4 drinks and 4 snacks....£29 Absolutely not worth it! Very expensive, won't be returning."
"The most expensive pot of tea I've ever purchased!"
"Individual stainless steel teapots are small - only 1.5 cups.. When we asked for more tea to accompany our food we were charged again for 2 new pots!."
"I don't think that two slices of bread cut up and some cakes and half a glass of champagne is worth £52.00 for two people."
"Very disappointing afternoon tea....room freezing cold ..when asked told no heating upstairs.....for £20 p person poor amount and selection of food...esp compared to other afternoon teas had."
"Felt quite expensive - for 5 of us we spent just under £60, even with sharing sandwiches, and only one alcohol-drinker."