Hetland Hall Hotel Reviews Summary

Interior & Ambiance

Pros:

• "when you walk in the door you relax with the beautiful interior"
• "Room was spacious and clean, social areas were bright and well decorated."
• "Everything was very tastefully done"
• "This place is a hidden delight and well worth a visit."
• "The hotel stands in a wonderful peaceful place with a great aesthetic inside out!"
• "A very elegant and lovely old hotel situated on a hill with beautiful views."
• "The whole hotel and the grounds are beautiful."

Cons:

• "The grounds, in places, were frankly, a building site."
• "The only highlight of the weekend was leaving, but watch for the massive Potholes at bottom of the drive!."
• "The hotel overall was nice however very slippery on the marble outside when it rained."
• "A few parts in the public areas were not finished to a high standard."

Rooms

Pros:

• "room was out of this world"
• "Rooms are well appointed."
• "The room was very clean, with all the facilities we required for our short stay."
• "The Solway Suite was absolutely superb."
• "The room was stunning! Very spacious and modern with a 2 person bath and rainfall shower in the bathroom!"
• "Our room was one of the nicest we've ever stayed in."
• "The rooms were stunning and totally spotless."

Cons:

• "The room was at the back of the hotel and the noise from bin, bottle collections and deliveries were noisy and detracted from the overall experience."
• "Our room was rather small and tired looking."
• "the room temperature was about 25c"
• "the room had little view of the gardens, more of a wooden wall"
• "One of the rooms I was in smelled like a broken sewer."
• "Unfortunately our view looked out onto the Extension, room 102."
• "I opted for an upgraded room and felt it wasn't worth the extra cost, particularly because my window view was obstructed by a wall."

Food & Drink

Pros:

• "Excellent food and drink there."
• "The food was delicious and we probably ate too much."
• "The bar prices are very reasonable for the standard of establishment"
• "Dinner and breakfast were both delicious."
• "The beef steak pie was excellent according to my dinner guest."
• "The meal was gorgeous. I had antipasto, roast beef and all the trimming, apple crumble and custard."
• "The food was lovely, well prepared, well presented and tasty."

Cons:

• "Very poor Afternoon tea, If it wasn’t bought in then it was shockingly made and presented."
• "Large portions of food, too much."
• "Food at night was not up to the standard of the experience."
• "The Scottish breakfast was very poor, bacon like shoe leather and haggis like cold porridge."
• "Fish was overcooked and dry."
• "Roast beef appeared to have been under a heat lamp for several hours, it was dry and so tough we couldn't cut through it!"
• "When the food was served. I was so disappointed."

Service

Pros:

• "All staff were friendly and welcoming and we felt really safe during this testing time."
• "Every single member of staff from reception to Housekeeping staff were so helpful and could not do enough for us."
• "THE STAFF, all of whom were extremely helpful, friendly and a credit to the hospitality industry."
• "Staff were professional friendly and couldn't do enough to help."
• "Staff were just magnificent from start to finish."
• "The staff were all very helpfully and attentive."
• "Staff were great, service was first class."

Cons:

• "Had to ask for tea cups 3 times for our table."
• "Service slow and dinner not great as my food not cooked and went back."
• "When I went into another bar, I was rudely asked to leave. And refused service!!"
• "However a 13th birthday party was held at the hotel and the kids were left to run riot across the hotel until 5am!"
• "On arrival we had a very rude staff member greet us."
• "Absolutely no customer service at all, waited over 45 mins for a drink, staff not trained or on first shift."
• "Unfortunately, the service we received on the first night was poor, most likely because they seemed understaffed in a full restaurant."

Value

Pros:

• "Fabulous value for money and we would certainly visit again."
• "This Hotel was so good I shouldn't be telling you this; I almost want to keep it a secret!"
• "Excellent value for the whole evening"
• "We had a January DB&B deal which was excellent value."
• "The price for the luxury you received was amazing."
• "We felt the package price for dinner bed and breakfast was really good value for money."
• "Definitely value for money"

Cons:

• "Wine overpriced at £19 a bottle. Spirits overpriced too."
• "Stunningly expensive bar prices."
• "The cost was still the same but it was not worth the money."
• "Drink prices at the bar are a little expensive - £5.10 for a small Smirnoff and lemonade"
• "Rooms are no better than a Travelodge room but three times the price"
• "Not service i expect when paying hotel prices."
• "Was surprised to be served gin and tonics in Tennents lager glasses all day long. - apparently staff were not allowed to serve drinks in gin bowls."