Address: Near Carrutherstown, A75, Carrutherstown, Dumfries DG1 4JX, United Kingdom
Phone: +441387840201
Rating: 4.6
based on 313 reviews.
Interior & Ambiance
Pros:
"when you walk in the door you relax with the beautiful interior"
"Room was spacious and clean, social areas were bright and well decorated."
"Everything was very tastefully done"
"This place is a hidden delight and well worth a visit."
"The hotel stands in a wonderful peaceful place with a great aesthetic inside out!"
"A very elegant and lovely old hotel situated on a hill with beautiful views."
"The whole hotel and the grounds are beautiful."
Cons:
"The grounds, in places, were frankly, a building site."
"The only highlight of the weekend was leaving, but watch for the massive Potholes at bottom of the drive!."
"The hotel overall was nice however very slippery on the marble outside when it rained."
"A few parts in the public areas were not finished to a high standard."
Rooms
Pros:
"room was out of this world"
"Rooms are well appointed."
"The room was very clean, with all the facilities we required for our short stay."
"The Solway Suite was absolutely superb."
"The room was stunning! Very spacious and modern with a 2 person bath and rainfall shower in the bathroom!"
"Our room was one of the nicest we've ever stayed in."
"The rooms were stunning and totally spotless."
Cons:
"The room was at the back of the hotel and the noise from bin, bottle collections and deliveries were noisy and detracted from the overall experience."
"Our room was rather small and tired looking."
"the room temperature was about 25c"
"the room had little view of the gardens, more of a wooden wall"
"One of the rooms I was in smelled like a broken sewer."
"Unfortunately our view looked out onto the Extension, room 102."
"I opted for an upgraded room and felt it wasn't worth the extra cost, particularly because my window view was obstructed by a wall."
Food & Drink
Pros:
"Excellent food and drink there."
"The food was delicious and we probably ate too much."
"The bar prices are very reasonable for the standard of establishment"
"Dinner and breakfast were both delicious."
"The beef steak pie was excellent according to my dinner guest."
"The meal was gorgeous. I had antipasto, roast beef and all the trimming, apple crumble and custard."
"The food was lovely, well prepared, well presented and tasty."
Cons:
"Very poor Afternoon tea, If it wasn’t bought in then it was shockingly made and presented."
"Large portions of food, too much."
"Food at night was not up to the standard of the experience."
"The Scottish breakfast was very poor, bacon like shoe leather and haggis like cold porridge."
"Fish was overcooked and dry."
"Roast beef appeared to have been under a heat lamp for several hours, it was dry and so tough we couldn't cut through it!"
"When the food was served. I was so disappointed."
Service
Pros:
"All staff were friendly and welcoming and we felt really safe during this testing time."
"Every single member of staff from reception to Housekeeping staff were so helpful and could not do enough for us."
"THE STAFF, all of whom were extremely helpful, friendly and a credit to the hospitality industry."
"Staff were professional friendly and couldn't do enough to help."
"Staff were just magnificent from start to finish."
"The staff were all very helpfully and attentive."
"Staff were great, service was first class."
Cons:
"Had to ask for tea cups 3 times for our table."
"Service slow and dinner not great as my food not cooked and went back."
"When I went into another bar, I was rudely asked to leave. And refused service!!"
"However a 13th birthday party was held at the hotel and the kids were left to run riot across the hotel until 5am!"
"On arrival we had a very rude staff member greet us."
"Absolutely no customer service at all, waited over 45 mins for a drink, staff not trained or on first shift."
"Unfortunately, the service we received on the first night was poor, most likely because they seemed understaffed in a full restaurant."
Value
Pros:
"Fabulous value for money and we would certainly visit again."
"This Hotel was so good I shouldn't be telling you this; I almost want to keep it a secret!"
"Excellent value for the whole evening"
"We had a January DB&B deal which was excellent value."
"The price for the luxury you received was amazing."
"We felt the package price for dinner bed and breakfast was really good value for money."
"Definitely value for money"
Cons:
"Wine overpriced at £19 a bottle. Spirits overpriced too."
"Stunningly expensive bar prices."
"The cost was still the same but it was not worth the money."
"Drink prices at the bar are a little expensive - £5.10 for a small Smirnoff and lemonade"
"Rooms are no better than a Travelodge room but three times the price"
"Not service i expect when paying hotel prices."
"Was surprised to be served gin and tonics in Tennents lager glasses all day long. - apparently staff were not allowed to serve drinks in gin bowls."