Address: 32 The Grv, Ilkley, LS29 9EE, United Kingdom
Phone: +448004561919
Rating: 4.6
based on 216 reviews.
Service
Pros:
"Brilliant service, was worried having a 1 yr old with me but I shouldn't have worried."
"Delicious food and outstanding, friendly service."
"Brilliant customer service, very friendly staff and it's nice to see a smile in these times."
"The staff inside and out were all friendly and attentive."
"Staff trained to high standards, very polite and helpful."
"The service was excellent our server was lovely with my little boy."
"The staff are what make this place very special from start to finish and the food is very good too."
Cons:
"I had to wait whilst the staff talked amongst themselves before I was served."
"Only fault, I had to request staff attention as we 'had been forgotten'."
"Good area seating not too comfortable, long wait for service."
"By the time it came my tea was stone cold."
"Lack of reservation service means you're queuing for a while which is quite off-putting."
"I normally love Betty's but today had a poor experience with this particular one as the service was very very slow."
"Very slow service from the off."
Food Quality
Pros:
"We often get the fish and chips which is light but definitely filling! The afternoon tea is always perfect."
"Superb Yorkshire and Swiss-style pastries, cakes and desserts."
"The scone, jam and cream were superb and the three cakes were exceptional."
"Their coronation chicken sandwiches are halal!"
"The superb food served in the shop is difficult to resist after our visit to the café."
"The haddock and chips are delicious!"
"The food was extremely incredible, the sandwiches were lovely!"
Cons:
"They are also not very accommodating for gluten free options."
"There were no crusts on the bread and the chips were frozen / oven chips not even freshly cut potato's as I would have expected for such a place."
"For almost £6 you expect salad on the side or something else, I wouldn't recommend the traditional sandwiches just stick to cake."
"The portion sizes were bizarre, my breakfast was huge! With potato rosti, spinach, mushroom, spicy beans, tomato and toast and I added a poached egg. (I'm not vegan). It was okay, the mushroom and egg were perfect but the rosti was very bland."
"The selection of food was a disappointment, all of poor quality which I didn't expect from an establishment like Betty's."
"The sandwiches were incredibly plain. The cakes were so sweet as to almost be inedible."
"The Rosti was under-seasoned, the fried tomato had no flavour at all, the mushroom was over-cooked and rubbery and the bacon was tough."
Atmosphere & Decor
Pros:
"The ambience of the place is wonderful."
"Lovely atmosphere and waitresses and waiters all dressed beautifully to suit the 1920s era."
"It gives me Downton Abbey vibes."
"The Old English style was such a joy and to be surrounded by tradition and English culture rather than the new modern look, it's too 'Cath Kitson' and has cheapened the style and brand."
"Lovely shop. Lovely staff friendly yet polite. It does feel like you've stepped back in time."
"The atmosphere was lovely, we all felt very comfortable!"
"What a beautiful place for afternoon tea. Food wonderful atmosphere great."
Cons:
"Table was very tight and no room to place things also so close to other tables my 92 year old mother and I felt very hemmed in."
"Lady served us with cake but left no fork or spoon to eat it with."
"Restaurant felt quite cold, though we were seated by the window. Could feel draught."
"It was a very cold day, snowing outside and sitting next to the window was draughty."
"You can not book as we asked before arriving and the wait was around half an hour."
"Since alterations, you are expected to queue outside on pavement."
"The queueing system was managed draconian manner in which we sat on a bench and shuffled along on command."
Value for Money
Pros:
"Not as pricey as I was expecting, and absolutely good value for money."
"Not cheap but worth every penny."
"It's quality food and great service so don't mind once in a while for a treat."
"Not cheap, but fantastic value and quality for the food and drink."
"It's very reasonably priced."
"Their tea blend is one of the best and would recommend buying one to take home."
"Pure quality in every aspect - the food, the breakfast tea (never the same at home!) and the service was exceptional."
Cons:
"The food is expensive for what you get but Betty's is always a lovely experience."
"£20+ for a cream tea is extremely excessive."
"Prices are bit on the higher side making value for money hard to achieve."
"The prices are extortionate, I had been bought afternoon tea for a present it cost £19-95 for 2 slices of bread with filling a scone, jam and cream, 3 tiny cakes and tea."
"And don't expect the bill to be small for enjoying such a popular attraction."
"Very good service and very high prices. The food you get can be bought cheaper elsewhere."
"I believe its overpriced for the small portions and overhyped."