Planet Appliance - Specialists in Graded Appliances Reviews Summary
Category: Appliance store
Address: 27 Wood St, Park Village, Wolverhampton WV10 9DS, United Kingdom
Phone: +447885423391
Rating: 3.7
based on 96 reviews.
Delivery Service
Pros:
"Had it delivered the very next day."
"They even said they can deliver it on the SAME DAY which is incredible."
"The ladies behind the counter were lovely managed to get same day delivery."
"Exceptional customer service and care, by Gemma who took my call to the two lovely guys who delivered and installed it."
"Visited today to pick up a washing machine, fresh off the night shift so I was half asleep π but the staff were friendly loaded the washing machine into my van got home fitted working with no issues."
"Delivered bang on middle of time slot in Stafford. Delivery guys were great, put it where I wanted it."
"Delivered promptly and on time."
Cons:
"They keep your delivery costs even when they send faulty goods with parts falling off and not working."
"They have take thousands in delivery charges from customers that by consumer law they arenβt entitled too."
"They deliver faulty goods to the majority of customers seems like itβs their policy to sell extremely old appliances and pass as nearly new!"
"NEVER EVER USE THESE THEY ARE RIP OFF MERCHANTS. PAID ONLINE FOR A WASHER IT NEVER SHOWED UP, TRIED CONTACTING THEM WAS JUST DISMISSED AND IGNORED."
Customer Service
Pros:
"She was very accommodating and did all she could to help."
"This company did everything they said they would and more."
"I called them up and was put through to the maintenance man and he talked us through it and was very very helpful a wonderful service and we have told family and friends and we will be calling back thank you so much Alan and Kaz."
"Exceptional customer service and care, by Gemma who took my call to the two lovely guys who delivered and installed it."
"Great staff friendly well spoken and very knowledgeable."
"Excellent customer service from Gemma who helped me select a washing machine and dealt patiently with all my queries."
"Wow customer service is amazing the ladies in the store really know what they are talking about and know each appliance."
Cons:
"PLANET APPLIANCE WOLVERHAMPTON the WORST customer service to have ever come across."
"The management didnβt help us and didnβt even bother to help."
"Awful customer service. Awful products."
"Very rude staff she was saying there's no online evidence of our payment."
"The lady on the phone was so rude and dismissed my concerns."
"Woman on the phone I spoke to was very very rude, refused to fix and deliver my washer and even more importantly refused me a refund."
"Absolutely disgusted. Just want my money back so I can go elsewhere if your machine is fine then why won't you take it back?!"
Product Quality
Pros:
"Best place in Wolverhampton by far for excellent white goods."
"My last washing machine from there lasted a good 4 to 5 years and my tumble dryer is still going 3 years later."
"I purchased a washer over a year ago and not a problem at all."
"I have purchased a washing machine and a tumble dryer for my HMO. Both have lasted 5 years+."
"The machine is great, so no complaints there."
"I purchased my hotpoint washing machine from planet appliance some 18 months ago and it is still working perfectly."
"The appliances are exactly as described and were excellent value for money."