Gillman's Reviews Summary

Customer Service

Pros:

• "Brilliantly run independent family company who care about you as a customer and not just how much money they can get out of you like the chain stores do."
• "Always helpful and knowledgeable about products."
• "The salesperson Kevin was very attentive and knowledgeable and spent a lot of time with us, listening to our requirements and making suggestions."
• "Great customer service as always."
• "The phone gets answered quickly by a person after the first menu."
• "The advice, guidance and level of customer service was absolutely first class."
• "Customer Sales Assistant was very knowledgable and helpful."

Cons:

• "They are the lowest of the low. TWO of their workers tried to steal from us. When we phoned the office to complain about it they just fobbed us off. Avoid like the plague!!!"
• "Says he will get someone to call me to sort delivery out. Do I get a call. No!!!"
• "Avoid this company at all costs, they’re time wasters with attitude who can’t even get the job done."
• "Completely rude on the phone."
• "Very poor service, ignored by three members of staff."
• "Disappointed in the service department. Paid for a service visit at which the Engineer suggested some parts were needed and he would order them. Having heard nothing in a week, I chased, got nowhere."
• "Appalling customer service."

Delivery & Installation

Pros:

• "Not only good price but want a marvellous fitting service, no mess, no fuss just excellent service."
• "When we've had deliveries and installation services it's always been spot on."
• "Arrange a delivery to suit."
• "Communication from Gillman's was really good."
• "They even have a delivery tracker where you can see the delivery van on a map!"
• "The delivery was prompt and efficient."
• "The delivery team were superb... maneuvered it through garage and house with great professionalism."

Cons:

• "The new staff are terrible! They talk over each other! They don't make it a pleasurable buy at all! Bring back the old staff, they give u their upmost attention! Still waiting for my delivery!!!"
• "Delivery driver very rude and aggressive, judgemental and not aware of his attitude."
• "This immediately soured us on the purchase and resulted in us going elsewhere and purchasing the same product from a high street retailer whose staff didn't act so rudely."
• "Do not use complete scammers, avoid at all cost."
• "Avoid. Absolutely not worth delivery company is a joke sending message that they will be on Tuesday come in Wednesday."
• "Fridge did not turn up on first delivery date."
• "Did not ring prior to delivery as they said. Staff not enthusiastically helpful."

Product & Price

Pros:

• "Highly recommended - we always shop here - best in the area."
• "Great choice of goods in stock."
• "Brilliant service, and more than £300 cheaper than the same oven from the department store."
• "Best place to go for kitchen appliances."
• "A very good independent domestic appliance outlet. Great showroom, helpful staff, competitive prices and efficient installers."
• "They also had some good offers on!"
• "The store has a wide range of appliances and brands, particularly Miele."

Cons:

• "First delivery of £600.00 + freezer was refused as lid was deformed and would not close correctly."
• "Upon delivery washing machine has a small hole in the top."
• "Sadly the washing machine that I brought now sounds like a tractor."
• "In the process & in the absence of using any protection, a pristine wooden floor has been damaged."
• "The fitter broke all the surrounding tiles on my tiled worktop."
• "Bought Miele washing machine went wrong after 4 months after sales service poor long wait for spares and no one takes ownership of problems. Dont return calls."
• "Very disappointed that Gillmans refused to honour a warranty for an air conditioning unit that stopped cooling in the recent hot weather as it was 6 days over the one year warranty."

Staff & Support

Pros:

• "The engineer Gary was so professional and knowledgeable. Nothing was too trouble. He is a credit to the team."
• "The young lad who came today provided a fantastic service and is a fine ambassador for the company."
• "Their staff are very knowledgeable & at all times helpful."
• "Their after sales support, technical knowledge and appliance engineers are professional, friendly and a welcome admission to the overall service."
• "Very helpful and efficient staff."
• "Thankfully a very helpful member of staff understood our needs and explained everything clearly."
• "Bought spare part for my LG washing machine..spare parts department know what i needed when told them what was wrong with it...Excellent service very friendly...."

Cons:

• "The new staff are terrible! They talk over each other! They don't make it a pleasurable buy at all! Bring back the old staff, they give u their upmost attention! Still waiting for my delivery!!!"
• "This is very horrible, there new staff that talk each other. What happened to old staff? Also, the staff not helpful. And it will be bankrupt if new staff talk each other."
• "Rude staff on the phone and engineers who don’t even bother showing up."
• "Terrible customer service, I wanted a price for a dishwasher,and I left a message for the manager to call me Jackie called me back gave me a price But said she could not give me the same price as the manager as it was the price on the system,then said DO YOU WANT IT OR NOT!"
• "Very rude person on the phone in the warehouse, rubbish customer service all over."
• "Regularly use this company with good/great experience but found today that the telephone sales agent was less than helpful."
• "Stood in the shop for 15 minutes hoping one of the 6 staff would notice my eagerness to make a purchase however this did not happen."