KFC Manchester - Denton Rock Reviews Summary

Service

Pros:

• "Staff really do try very hard here worth navigating Denton to get too really changed my day, server actually cared was helpful responsive and happy in his job, thank you"
• "Drive through only at the moment due to Covid 19, can be a little slow service but reasonable."
• "Went to drive thru about 6pm Easter Sunday, chicken fillet box meal, chicken, chips, sweet corn all tasted fresh and hot, given plenty of dips, quick efficient polite service with a smile."
• "Quiet..a little wait, as our food was made to order....staff was very helpful got the party bucket, in comparison to what I usually this was better value 😀😀😀"
• "An excellent KFC. Very nice staff... courteous, helpful and friendly."
• "The staff where really friendly and helpful and the original recipe chicken was tasty."
• "Been here several times, usually on the way back from a day out. Food has always been good. Staff always have a smile on their face even though, at times, it can get quite hectic with online orders."

Cons:

• "Terrible, ordered our food at 9:45pm stood waiting for the order to be fulfilled but they didn't have enough food to complete our order and many others stood waiting at the same time."
• "But there was no management going on what so ever and I actualy felt sorry for the staff on the front counter because. They where getting order after order wrong because they where panicking and nobody was there to direct them and manage them."
• "The staff are always standing around doing nothing, especially when it's rush-hour."
• "One of the girls behind the counter was shouting her mouth off at the rest of the staff on the ovens it was all just a shambles."
• "Very poor experience from the drive thru. There was only one window open serving about 1 person every 5 minutes."
• "Someone needs to kick arse in that place absolutely dreadful."
• "The service here is absolutely terrible."

Cleanliness

Pros:

• "Fresh, hot food... delicious! Clean."
• "KFC at Denton is in an awkward spot to reach unless you drive but it was clean and tidy."

Cons:

• "Cleanliness and clearing tables is an issue, especially the floors with discarded litter, chips, plastic cutlery etc."
• "Very difficult to find a table that hadn't been cleaned, unable to make changes to our order because it had already been taken."
• "Zinger was out 5min before the bucket so was cold. Place is filthy food all over the floor and we saw a lady slip and fall on the wet floor."
• "Dirty everywhere you look."
• "Every single table had half-left food, crumbs, dirty napkins and ketchup/grease smears. A hygiene blackspot."
• "Went inside for food half the tables hadn't been cleaned."
• "The worst KFC I have ever been to...... The staff are all miserable and are all idiots - Never have any chicken in at all 😂 - Im surprised it's still open."

Food Quality

Pros:

• "The original recipe chicken was tasty."
• "I can honestly say it's the best I've had in a very long time it was hot even the fries too."
• "The Chicken Variety meal is excellent."

Cons:

• "It was obvious the legs had been kept warm for a long time as half the batter was missing and the meat dried up."
• "The gravy had a thick skin on the top and had the consistency of wall paper paste, it also had a really funny taste to it."
• "On one occasion chicken wings were raw."
• "Really poor. Waited 20mins for the food only to receive a miserly amount of chips and a chicken burger thst had clearly not been cooked fresh."
• "The chicken was dryer than the Sahara dessert."
• "The chicken had a very strange after taste not sure what it was."
• "That was the worst KFC I have ever eaten! Dripping with oil and tasteless fries! disgusting!"

Order Accuracy

Pros:

• "Otherwise friendly service."
• "They made a tiny error with one part of our order, my husband went back and the supervisor on shift dealt with it swiftly and was really polite."