KFC Manchester - Barlow Moor Road Reviews Summary

Food Quality

Pros:

• "When the food arrived it was very fresh and hot beautiful, I really enjoyed it."
• "Visited to try the new fries, dare I say they're better than McDonald's, they're certainly much improved on the old ones that's for sure."
• "I was a KFC virgin. Tried it thru justeat. A 35 min order came in 25 and I was STARVING after work so this was amazing!"
• "Its always worth the wait as the chicken is always fresh n crispy."
• "Food just as good as any kfc."
• "Really top experience, for fried chicken 🍗"
• "Good as your usual Kfc, good fresh food."

Cons:

• "This is the worst KFC I have ever been to across the globe. Awful, wet and dirty food."
• "For the third time running my chicken has been dry and lacking any real taste."
• "Just ordered today and had to put most of it in the bin, it was bland and stale but more importantly some of it tasted like it would give me food poisoning…"
• "The Zinger Burger was only just lukewarm and the chips were not much better."
• "Chicken was dry purchased family bucket. Only one leg, chicken was stale."
• "Soggy, Greasy ‘fries’, a chicken burger bathed in some dark BBQ? ‘Sauce’."
• "Chips are greasy and chicken is tasteless."

Service

Pros:

• "Always parking available. Staff are helpful."
• "Fairly normal KFC really. The service was quick and polite enough."
• "I’ve had some of my food not delivered correctly because it was missing and I’ve heard this often happens frequently but the guy who serves me whose white and very cheerful on the speaker is always polite and understanding."
• "The staff were very welcoming."
• "The lad serving up the food at the 2nd window was equally great. Happy and enjoying his work."
• "Alots of changes to this place as far as service was concerned. Staff's were very friendly and were allowed to choose the chicken pieces that I wanted."
• "This is a nice little KFC compared to most and parking can be a problem at times. The staff here seem to wear the biggest smiles of any KFC."

Cons:

• "The behaviour of your manager is absolutely disgusting, our order was completely wrong yet when we told him he just shrugged his shoulder and said ok, seriously?"
• "Wrong order, 30% stuff missing, asked again and again, poor customer service."
• "Lazy staff - went there last night and queued in drive thru for almost 20 minutes and when reached to order, they told me, its closed!"
• "Ordered from kfc in chorlton tonight uber delivered when it came to give my children their meals 2 meals was missing tried to ring the store 57 times but they didn't answer."
• "The incompetence at this branch is unbelievable. I have ordered twice from here via uber eats, both times I have had items missing from my order."
• "Appalling! The staff are far too busy dealing with just eat and other delivery orders to bother with walk in customers."
• "The staff in the kitchen were very loud and spoke at the tops of their voices and at one time seemed to be having an argument about something - this is unprofessional behaviour."

Cleanliness

Pros:

• "The seating area and toilet where very clean."
• "Love it we went to the kfc on Barlow moor road Manchester."
• "One of the best deive thru experiences I've had in my 45 years."

Cons:

• "The place is very dirty cleanliness is not good at all."
• "This KFC is tragic. Manger should be embarrassed. Drive through closed in a Saturday night had to go inside... Greeted with a bin over flowing with rubbish, food on the floor and on top in the bin."
• "Tables aren't cleaned regularly, the bin is always overflowing."
• "Management need to reevaluate the service they are offering and establish some control because this place is a mess."
• "Tables were all dirty, over filled bins and toilets were smelly and disgusting."
• "The hygiene at this venue (and many other KFCs is appalling) Same mop used for the toilet and eating area, rubbish allowed to pile up, untidy floors and so on."
• "The hygiene and quality of the food from this KFC on Barlow Moor Road is very poor!!"

Order Accuracy

Pros:

• "all time fav for my children. they never say NO to kfc."

Cons:

• "Worst KFC branch ever, my order kept being delayed while I could see on the app that the driver was waiting to pick it up."
• "It still took them 10min to serve me and a further 10min for my meal which was cold."
• "Very bad, it is stolen and all my orders are incomplete. They are not like my request."
• "Seems like the priorities online order for Deliveroo and Uber Eats rather than actual in store customers!"
• "Poor service. Asked for my burger plain and the man clearly couldn’t be bothered to do it."
• "Very bad management, the manager let some people to be served and others were left with disappointment."
• "Missed items, completely wrong food being delivered and very last minute cancellation on orders are literally my last three experiences ordering from this place."