McDonald's Reviews Summary

Food Quality

Pros:

• "The McChicken wasn't bad, maybe too much mayonnaise in it."
• "Well, it's a McDonald's so there's not much to say, except that my wife only ever orders a 1/4 pounder with nothing apart from meat on it and that is the only branch that has got it right every time, year in, year out."
• "The food was ok nice and hot but unfortunately the Denton site is going down hill none of the self service machines give receipts and are broken and looking shoddy."
• "Chips were freshly made, but that was probably luck more than anything else."
• "Just got a McFlurry from this McDonald’s and it was the best one I’ve ever had!"
• "Food was lovely."
• "The guy who helped us got us a whole new box of nuggets."

Cons:

• "The cheese burger was cold and dry like a Burger King burger."
• "Reason for 3 stars is, that when you order a home delivery, the food is nearly cold."
• "Food quality is always very bad. If its not cold it looks like a toddler has thrown it around the kitchen."
• "The chips/fries are absolutely shocking and it’s not a 1 off been like this since after lock down, foods always cold."
• "Tragic!! Food is the worst I’ve ever come across for a Mac Donald’s Denton crown point is vile and full of rubbish it’s cold not cooked properly avoid avoid avoid."
• "Very hit and miss! Very salty fries, to the point where you can't eat them."
• "Food as cold as the staff."

Service

Pros:

• "The floor was spotless; not one single wrapper, napkin or piece of lettuce adorned the floor."
• "Staff where rushed but still got my order correct and with 2 fussy children its more often than not made wrong which got it 2 stars."
• "Nice drivethough. Quick service. Queue wasn't too long, everyone was polite and the meal had everything we ordered."
• "Been here quite a few times over the last three years and have never had a problem."
• "The staff are always friendly and welcoming."
• "Even though there was a long line to order and receive orders, the people who were serving me were courteous and respectful even though they were very busy."
• "Service is good, staff are polite and food is always prepared promptly."

Cons:

• "Poor management one of them didn't even know the name of his staff as he attempted to publicly humiliate."
• "Gone back down hill, last 6 times I've been, they've made a mistake."
• "Get my order wrong every time I go."
• "Always something missing from the drive through order and have to check throughout everything every time before driving away."
• "Whenever we order online the food is always cold meals thrown together like the staff don’t care for the customers."
• "It has to be the most unorganised McDonald’s I’ve been to, And to be honest not very hygienic."
• "What idiots do they have employed there? I ordered 2 things. Idiotic staff."

Cleanliness

Pros:

• "The floor was spotless; not one single wrapper, napkin or piece of lettuce adorned the floor."
• "Tables, floors, clean and swept after each table free."
• "Drive through used. Efficient ordering process, ie I could understand what was said to me over the intercom."

Cons:

• "Evidently not enough staff to clean the bins, either. No option for recycling, but they obviously have the facilities to run a fly factory."
• "Some tables needed to be cleaned. Toilet was not cleaned as well, very bad condition."
• "Omg the tables were dirty. I had wipes, gave our table a good clean."
• "The menus and price list were not working, the front line staff member at the drive through was impatient and abusive."
• "It's becoming worse and worse... For the 3rd time I had the need to make a complain to a member of staff regarding 'kids' being inside vaping e-cigs... Too bad... It shouldn't be need to be a customer making this 'request'..."

Order Accuracy

Pros:

• "Well, it's a McDonald's so there's not much to say, except that my wife only ever orders a 1/4 pounder with nothing apart from meat on it and that is the only branch that has got it right every time, year in, year out."
• "Staff where rushed but still got my order correct and with 2 fussy children its more often than not made wrong which got it 2 stars."
• "Nice drivethough. Quick service. Queue wasn't too long, everyone was polite and the meal had everything we ordered."
• "Kyle was so helpful and tried his best to help, offering to replace my order if I could collect."
• "Managers are always able to rectify it."
• "Always swift in service and order has never been wrong to date."
• "Very friendly staff and clean surfaces and my order has been right at least twice in a row now bonus points for that."

Cons:

• "Gone back down hill, last 6 times I've been, they've made a mistake."
• "Get my order wrong every time I go."
• "Always something missing from the drive through order and have to check throughout everything every time before driving away."
• "They seem to have a record for forgetting items.. just ordered 8 meals... and none of the chips were delivered."
• "We were only given 5 nuggets instead of six."
• "Ordered through the app missed items off the order and sent some wrong items."
• "They literally never get an order right. Always check food before leaving because there is always something missing."