Miller Sales and Letting Agents Plymouth Reviews Summary

Mortgage and Survey Assistance

Pros:

• "All the application process went smoothly, Hannah was really helpful and in permanent contact, solving any issue I had."
• "Brilliant and quick service. Could not have asked for anyone better."

Cons:

• "Unfortunately the member of staff dealing with my purchase has been very difficult to get in contact with, emails often don't get a reply for 3 or 5 days."

Rental Experience

Pros:

• "The service was amazing. Thank you so much for all your help."
• "Ellie Whitehall is an asset to the company, she was wonderful and understanding throughout the whole process."
• "Every stage was dealt with efficiently and professionally. From viewing to receiving the keys, just over two weeks."

Cons:

• "Series of repairs unattended. Had to cancel tenancy after 2 months when it generated to a health and safety concern."
• "We were rented a property whose condition was misrepresented, and rife with issues."
• "Worst letting agency, don’t use them, paid 10% for their management fees thinking they would manage the property."

Customer Service

Pros:

• "Ellie has been exceptionally supportive and helpful every step of the way."
• "Miller Countrywide has been so helpful in organising our move to Plymouth."
• "Jessica was unbelievably helpful. She was really friendly and professional."

Cons:

• "If you want a company that truly cares for their tenants then Millers is NOT the company for you."
• "Literally amazing! Staff are all so lovely. Jess has gone above & beyond to help me and my partner get into our flat before Christmas and I am over the moon!"
• "They forged my signature and locked me into a fixed term contract. Do not go with this company."

Maintenance and Repairs

Pros:

• "A major positive factor, however, is the property maintenance management is fantastic. They are very helpful and friendly."

Cons:

• "12 Months in a property with a leaking roof, damaged walls, paint peeling and mold. Countless calls and emails and complaints."
• "All nicey-nicey and VERY typical sales people to your face and then as soon as I had the keys to my rental property the maintenance managing side didn’t want to know you."