Your Move Estate Agents Plymouth Reviews Summary

Customer Service

Pros:

• "Georgia definitely helped take the stress out of buying our new home."
• "Always there when I need help."
• "Kelly, Ian, Kathryn and James at Yourmove Mannamead are a breath of fresh air in the Estate Agency world."
• "Kelly Bluett was very knowledgable on the lettings market and gave us lots of good advice."
• "Great service from the team at Your Move Plymouth, particularly Gina Toms."
• "Sophie at Your Move Plymouth has been completely amazing from start to finish."
• "Their mortgage advisor Paul Brooker went above and beyond, and the solicitors they referred us to were amazing."

Cons:

• "Terribly unprofessional. The agent failed to show up to meet me for a booking, which left me standing out in the rain."
• "Maybe Milo couldn't contact the landlord in those 9 days but to not receive a call from him to say he hasn't is a joke!"
• "Thank for getting back to me (not) after I phoned yesterday to make enquiries and book a viewing... it would be polite for you just to ring me back or send an email as promised."
• "Worst ever possible agents I have ever dealt with."
• "Have had the unfortunate experience of having to deal with Kelly, who is extremely rude and has no customer service skills."
• "Absolutely terrible. Incredibly rude and greasy staff who are threatening and bullying."
• "I contacted my local branch and received appalling customer service from the outset and throughout."

Professionalism

Pros:

• "Milo has been extremely helpful from start to finish during my move this month."
• "The professionalism Your Move portrayed helped my husband and I to cope through this challenging time."
• "Milo Cole… what can I say, the words I can not find! This boy is an asset. From professionalism to personality."
• "Kelly and Milo really helped with a lot information and even though I could not go through with the application/tenancy I really felt I was being helped by professionals who cared about me."
• "Kelly particularly went the extra mile for me, several times, in making sure that the desk went through as quickly and easily as possible."
• "Kelly Dillon at your move was amazing when we sold our home, She always kept in contact and kept us updated with the whole process."
• "Kelly recently helped us with the purchase of a property. I would like to say how friendly and efficient she was."

Cons:

• "Landlords and tenants BEWARE. An awful agency that does not follow the law."
• "Disrespectful and undertrained agents. Trespassed twice in my home!"
• "Poor. Seldom replied to emails without prompting, didn't action simple requests relating to marketing of my property for sale."
• "I advise landlords and tenants alike not to use this company, as its making the landlords look bad and I'm certain is charging them a lot."
• "Fees that far exceed every other agent in the area... they don't inform you of this until after they've pressured you into sending referencing fees to secure the property."
• "Nicholas Evans: Lied to me regarding the document I was asked to sign."
• "Kieran Milner (Plymouth Branch): Rude, dismissive and once I realised my deposit was not protected refused to answer any questions in emails and also refused to speak on the phone."

Property Management

Pros:

• "They even take care of maintenance for us."
• "Really good communications and chased down loose ends."
• "They took photos on the day and things moved very quickly with us being kept up to date all along."
• "I appointed Your Move to manage the letting of a flat in Plymouth nearly 4 years ago and I can't fault their service."
• "We instructed Kelly to find a new tenant for our property earlier this year. She managed to secure a new tenant within 24 hours."
• "The whole team at Your Move Plymouth have been wonderful with myself and my family during a complicated house sale."
• "They do a great job finding tenants and managing them whilst they rent."