Address: The Locks, Belton Rd W, Loughborough LE11 5XH, United Kingdom
Phone: +441509506396
Rating: 4.2
based on 199 reviews.
Customer Service
Pros:
"The staff were so pleasant and helpful, I never once felt pressured into anything, and felt extremely comfortable at their welcoming dealership."
"Salesman Steve was spot on knew enough about the car to sell it, he was friendly and had great attention to detail and a very easy person to get along with."
"Sophie was amazing to work with, very nice lady, felt like I was a good friend from the time we walked in the door."
"Stephen for his care, compassion and commitment to my constant questions."
"Sophie had everything ready and she explained everything clearly which is very important as it's the 2nd most expensive item I've bought."
"The warm welcome by Gary, the clear explanations about the vehicle we were interested in."
"Sophie, answered my call, dealt with everything, she was extremely professional, so helpful."
Cons:
"Would never recommend."
"Very rude service."
"Juan is a quite arrogant sales man, trying to sell us a used car with many problems."
"The sales staff seemed very disinterested and not particularly personable or friendly."
"The salesman just wanted to go home rather then selling the cars and was extremely rude."
"Couldn't be any less enthusiastic if he tried.. his tone on the phone was all wrong no people skills what so ever."
"I have just come to the dealership to look at a car with a family member, the sales representative had an appalling attitude."
Vehicle Condition
Pros:
"The car was immaculately presented and Gary unlocked it and showed us the documentation."
"It was a pleasure having a car from Joao, the cars and showroom were spotless, and the atmosphere was so relaxed."
"The car was MOT, in good condition, and full service history from Land Rover."
"The car was well presented and ready for inspection when we arrived for the viewing and ready for the test drive."
"The car was immaculate on collection with very minor items identified on the test drive rectified."
"The car was spotless both inside and out and was exactly as described."
"I picked up the car the following week, which was immaculately presented."
Cons:
"Car then developed countless problems within 6 months and they didn't want to know. After sales care was non existent and they refused to rectify the faults."
"Scratches on the bumpers which had been filled in with what looked like tippex."
"The brakes were stripped and found they had used the old pads on new disc's."
"Also found out after the car has had extensive bodywork around the petrol cap so it’s been in an accident not declared."
"Incorrect mileage advertised. 2000mile+ difference, rust chip on its roof. Front tyres badly worn outer edges."
"This is a complete waste of time I called earlier and let them know that I am coming to buy a Audi Q7 once I arrived the car was in poor condition (dents, scratches.) throughout the car."
"Rip in the seat and a big chip in the windscreen."
After Sales Support
Pros:
"Buying a car is a pretty straightforward task, you choose the one you want, test drive it, haggle and then buy it, however, aftersales service is more key to me than buying the car itself. This is where Sadie at Motorline Direct excelled and showed just how much a non-main dealer garage treats you more personally."
"A couple of weeks after purchase, there was an issue with the tailgate lock, which Motorline Direct resolved to my convenience and satisfaction."
"Also after about 4 weeks after purchase I had a minor problem with a door lock. Called Motorline Direct and Jonathan called me back and said bring it straight in which I did they took it into the workshop and shortly afterwards I got a call to say it was all fixed."
"Was very surprised to speak to Ellen who couldn't have been more helpful to sort the issue out locally to me rather than returning it."
"I also took a 12 month warranty with a doubt in mind if it will work for me. However, I was again surprised with the level of efficiency and promptness with which problem with the water pump was sorted and to top it up, I was given a courtesy car on my arrival."
Cons:
"Recently, I received an email from Lawgistics on behalf of Motorlink, stating that they are unable to provide a refund as I contacted them after 30 days and did not follow the correct procedure."
"Despite being under Porsche warranty, Motorlink Direct refused to help and Jonathan directed me to contact Porsche for a recall."
"Motorline Direct may have a great selection of cars and be helpful in selling one to you, but that's where it stops. There is no after sales service."
"Unfortunately out of there poor warranty period had to spend £1000 on a new clutch as the original was slipping and badly worn."
"This experience has been extremely disappointing and frustrating from Motorlink Direct. I urge everyone to avoid Motorlink Direct and exercise caution when dealing with them."