Address: Linley Rd, Talke, Stoke-on-Trent ST7 1TZ, United Kingdom
Phone: +441782777959
Rating: 4.3
based on 99 reviews.
Customer Service
Pros:
"Friendly, helpful staff. I bought a brilliant car from them at a very fair price."
"The staff are always happy to help, but there are no pushy sales, which is something I really appreciate when making such a big purchase."
"Matthew offered superb customer service. He was professional and went above and beyond, even after the sale had been completed, to ensure we were happy with our purchase."
"The staff are so friendly and professional."
"Very friendly staff and very quick transaction of my purchase and delivery."
"Sales staff were helpful, pleasant and not pushy at all."
"Everyone at Lawson was very helpful."
Cons:
"We did not enjoy our visit, and did not purchase a car, there was no negotiation, just a take it or leave it approach."
"It's just the manner of the man who spoke to us on the first day (Rob - I think) which didn't make me feel at all comfortable."
"The individual at the other end of the phone literally snapped back with one word 'SOLD' and then literally ended the call."
"very poor attitude...company policy must be pretty poor re customer service...couldn't recommend them to anyone now."
"Very rude staff, walked into office and nobody greeted me."
"very unprofessional attitude of the owner of the company, who was extremely rude when I spoke to her."
"Very rude salesman paul more interested in playing his mobile phone than helping my daughter look for a car."
Car Quality
Pros:
"Who knew buying a second hand car could be such a pleasurable experience?"
"I'm so happy with my new car Nissan qashqai purchased few weeks ago the staff were very helpful even though this tough time."
"All the cars I looked at were good quality."
"Good old fashioned service, properly presented cars, no sales pressure and nothing is too much trouble, used them for over 20 years, highly recommended."
"The car was as advertised."
"The car I purchased is excellent."
"The car was delivered to me in perfect condition, and is Just as advertised."
Cons:
"On the motorway at 70mph the steering wheel shakes."
"Shocking. Bought a Renault scenic from them 2 years ago. Immediately started having cold start problems."
"The anti-roll bar drop links have play in them."
"Air conditioning defective and in 27-degree heat it was horrendous."
"All four tyres were poorly perished and needed pumping up every other day so new tyres now fitted within a week of purchase."
"I noticed 2 hollows in the side wall tyre of the passenger car."
"I have been informed there are modifications to the engine such that a service cannot be completed without replacing very expensive parts e.g. valves superglued in place."
After Sales Service
Pros:
"they had the car in few days later no trouble at all a courtesy car was there waiting."
"The odd problem that has arisen in the past 3 months has been promptly dealt with to my entire satisfaction."
"Amazing after sale service, they went the extra mile paying for faulty air conditioning, after 3month guarantee ended."
"Lawsons immediately took it in and gave me a courtesy car."
"Once again they were very professional and supplied us with a courtesy car till ours was repaired."
"They were excellent - they took it into their workshop and got it sorted for us without any hesitation."
"Fantastic after sales service 10/10."
Cons:
"But trying to sort a further issue within the 3 months warranty was a joke."
"Very poor after care service Warranty may as well have been written in water."
"Rule breaking garage open under tier 4 lock down should be ashamed of themselves, we live on Tidnock ave so see the cars coming and going all day everyday, still test driving car and selling, help the NHS keep to the rules please."
"Sold my daughter a duff car that had an intermittent problem from the off, had it back 5 times within the 3month warranty but the problem was never resolved properly."
"It is over 7 weeks since the purchase and still nothing."
"been totally ignored, no response...they asked me to email them..but cannot be bothered to reply."
"disappointed by after sales service."
Value for Money
Pros:
"I bought a brilliant car from them at a very fair price."
"Their part exchange prices are always very fair and the cars on the forecourt are priced competitively, no rip-offs here."
"The trade-in on my BMW wasn't over-generous, but around what other dealers were offering so no complaints."
"The price of the vehicle was very competitive too compared to other similar vehicles with similar mileage."
"Comparing the amount we got for our trade in and what we paid for the 'new' car with price guides I feel we've been treated fairly."
"Great prices, too. Really happy with my purchase."
"They couldn’t do enough for me, gave me some sound advice, a fantastic price, and an excellent service."
Cons:
"We asked for a 3% reduction but was immediately shut down."
"I purchase the car at over 21k and I can't seem to sell the car for even 15k 4 months down the line."
"Mal attempted to charge me £250 on paint protection that I didn't ask for."
"Not the best... they not willing to negotiate on price at all its their price or nothing."
"I may as well of gone to auction and bought a car for half the price they charge."
"Overall disappointed with not even making me an offer."
"We have request a quote from David Pear for a part exchanged, 3 times but no response. Extremely rude and un-professional."