"Came with a full mot and full service as negotiated."
"A couple of weeks in I suspected the thermostat was faulty so took it back and it was sorted under the warranty without a fuss."
"Bought a little mini 3 months ago from here. Can't recommend enough."
"Great service from Jamie. Lots of knowledge and friendly."
Cons:
"Bought a car which the bonnet wouldn’t open properly...needed over £800 worth of work."
"Would not recommend, bought a car and was listed and in perfect condition and was far from it."
"Bought a car from here with cat n damage, and the garage said that it was fixed after the accident. Now I've been told the repair was never done."
"Just bought ford cmax very happy with purchase and great customer services easy staff they are not pushy salesman like alot of places they are relaxed chucked me keys to have a look on my own even let me test drive on my own also .top place highly recommend going there thanks for great car"
Customer Service
Pros:
"Very accommodating, willing to answer lots of questions."
"Excellent customer service, everything ready when expected."
"Jamie gave us a lift home from the test drive as my car had died and they went to collect it from my house."
"Fantastic friendly service with Jamie even sorted finance out there and then Full mot and sorted some advisories out plus brand new tyres before I drove away after service super Would def use and recommend again"
Cons:
"After months of chasing them still no luck."
"I contacted them the day after I bought the car with all the problems above but they are doing nothing about it."
"When contacted to return the car for a refund, obviously a lemon, only their own garage would take a look."
"I made a genuine inquiry about a car with a starting offer. His response was the most unprofessional I have come across. He responded with laughing emojis."
Warranty and Repairs
Pros:
"I bought a car last year which came with a clean MoT and car running fine...it was sorted under the warranty without a fuss."
"Highly recommend SM Cars. Very friendly and helpful service from start to finish."
"Have to thank the guys at SM Cars for the great service they provided us. Right from the start when we first looked at a car they were brilliant."
"Fantastic friendly service with Jamie even sorted finance out there and then Full mot and sorted some advisories out plus brand new tyres before I drove away after service super Would def use and recommend again"
Cons:
"Paid £8000 for a car which was not road worthy. Got nowhere with the garage and the warranty was worthless."
"Bought an audi a3 from here 6 months ago and the engine is already done! will not start at all."
"Bought a car from here never again within 4 months it has had to have 2 injectors and 2 new pipes to engine."
"Just bought ford cmax very happy with purchase and great customer services easy staff they are not pushy salesman like alot of places they are relaxed chucked me keys to have a look on my own even let me test drive on my own also .top place highly recommend going there thanks for great car"